Andhra Bank — Regarding pending transaction

Address:

SUNKARAVARI THOTA, VENKATAPURAM PANCHAYATHI,ELURU

Respected sir,
sir my name is ch s v satyanarayana
my account no [protected]
ifsc code ANDB0001242
I have made a transaction bearing transaction id : [protected] on 8/01/2021 of amount 16, 500 through mobile Banking(Qr Scan through ABTej).The amount have been debited from my account but the amount was not credited in the receivers account [protected] ifsc code ANDB0001504.I have already raised a complaint regarding this problem through your customer care on the same day 08/01/2021 but my problem have not resolved yet.I am also attaching the transaction related document through this complaint.So i kindly request you to resolve my problem as Early as possible.
Thanking you Sir,
Yours faithfully,
Charakanam Srinivasa Venkata Satyanarayana