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[Resolved]  Andhra Bank — transaction get, failed but amount not debited from my account

I have added 5000 rs from andhra bank account using payzapp but transaction got failed but i got message like 5000 rs was debited from my andhra bank account. I did transaction on 28/08/2017 8:41pm. Please resolve this issue as soon as possible. I haven't experienced this kind of issue till now with any another bank.
Account number :[protected]
Mobile number : [protected]
Please resolve it as early as possible.
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Aug 29, 2017
Complaint marked as Resolved 
Resolved
Andhra Bank customer support has been notified about the posted complaint.
Verified Support
Aug 31, 2017
Andhra Bank Customer Care's response Dear Customer,

We regret the inconvenience caused to you. Please reply us with your email id to assist you further. We shall investigate and revert to you shortly.

Regards,
Andhra Bank Customer Service
Verified Support
Sep 06, 2017
Andhra Bank Customer Care's response Dear Customer,

We are awaiting your email id to assist you further with regards to complaint raised by you. Please reply us with your contact details as soon as possible.

Regards,
Andhra Bank Customer Service
Complaint comments 
2 Comments

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Comments

Hi,

I have an account in Andhara bank Repalle, Gunturu dist AP, 52265.
My Acc no: [protected] (Kishore babu. Emani)
My old mobile no: [protected]
Recently I have changed to new Mobile numer.
My new Mobile No: [protected]

Kindly please update.
Reply
Andhra Bank Customer Care's response, Sep 6, 2017
Verified Support
Dear Customer,

We request you to call on our toll free number 1800 425 1515 or visit our website www.andhrabank.in for further assistance on your query/request.

Regards,
Andhra Bank Customer Service
Dear sir,
Mai 01/09/2017 ko apne A/C se Rs-5000/- IMPS Kiya but transaction status failure ho gya.Mere account se Paisa debit ho gaya.abhi tak mere account me Rs-5000/-credit nahi hua hai.plz sort out my complain immediately.
A/C No-[protected]
SAMASTIPUR -848101 (BIHAR )
Reply
Andhra Bank Customer Care's response, Sep 6, 2017
Verified Support
Dear Customer,

We request you to call on our toll free number 1800 425 1515 or visit our website www.andhrabank.in for further assistance on your query/request.

Regards,
Andhra Bank Customer Service

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