[Resolved]  Andhra Bank — wrong information [ customer due diligence not as per our bank norm]

Address:

272175

Complaint lodgement date [protected]:45:21
Complaint status open
Complaint details dear sir with reference above, we wish to inform you that the we was applied for loan for equipment and working shad for manufacturing of commercial ice block under pmegp scheme on dated 27/5/17 with permission of seating branch manager andhra bank kld. By application id no diup[protected] and project was recommended by dltfc sant kabeer nager by latter no. Pmegp/bank forwd. / 222 diup[protected] dated 8/6/2017. And branch manager was agree to disbursement of loan after physically verifications of all the fact project, but due to sum technical region the project, project file was returned to implementing agency for re submitting of fresh application on our request with new name and location.in continuation we were re - submit our fresh application the same project under pmegp scheme applicant id no. Kvup[protected] with permission of asst commissioner dic kld, and project was re - recommended by dltfc sant kabeer nager and recommendation letter sent to andhra bank branch kld online dated 14/8/2018 for loan disbursement and informed me to contact to financing branch, on 17/8/2018 we goes to meet to manager andhra bank branch kld, found branch manager changed and new existing branch manager refused to disbursement of loan under the scheme, due to we was not meet to him before submitting the application, and advised me to change the name of bank in project, but i explained to him that we cannot change the name of bank now. After above discussion the manager andhra bank recall me after one week on 27/8/18 but not attend and recall me on 4/9/2018 and asked for documents of related my information written in the application and recall on 5/9/2018 with original certificate and collateral. On 5/9/2018 i was provided all the relevant document and answered all the questions asked by the manager, after it the branch manager was agree to visit at our property but not physically verified and returned our proposal to implementing agency with wrong information [customer due diligence not as per our bank norm] question is this, bank norm of customer due diligence will be seen deferent by deferent branch manager of the same bank if yes than it will seen wrong as banking rules of rbi and if no than it will seen bead intension of the branch manager and need to punishment kindly look in to the matter thank and regards ram narayan mourya application id no. Kvup[protected] [pmgp]
Complaint location & status details the complaint is with the branch and branch is looking for redressal.