Andhra Pradesh State Road Transport Corporation [Apsrtc] — Arrogant nature with passenger

I am coming from medak and I am waiting fr bus Eluru service bus 4799.i dot know the flot form number for the bus in mgbs i am searching with my 2 kids and luguage.the speaking harsh words to us.conductor said that whom u want to complaint u can give. plz learn manners how to behave with h passengers, we are also struggle for a lot to catching a bus.