Andhra Pradesh State Road Transport Corporation [APSRTC] Customer Care
Andhra Pradesh State Road Transport Corporation
Customer satisfaction rating: 1%
Submit a Complaint
549
COMPLAINTS

Andhra Pradesh State Road Transport Corporation [APSRTC] Customer Care

Andhra Pradesh State Road Transport Corporation

TwitterFacebook
Address
Majestic Bus Terminus, Gubbi Thotadappa Rd, Gandhi Nagar
Bangalore
Bangalore District
Karnataka
India

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
47
16

Phone:

Additional info
Contact Details

F.A.Q.

For Only SMS Queries:
+91 84 9990 0900

Customer satisfaction rating
1%
Complaints
549
Pending
1
Resolved
2
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Andhra Pradesh State Road Transport Corporation [APSRTC] related photos (67)

Complaints with pictures are more trusted and informative    View all

Andhra Pradesh State Road Transport Corporation [APSRTC] Customer Care related pictures (67)

Andhra Pradesh State Road Transport Corporation [APSRTC] Complaints & Reviews

Sort by:

Andhra Pradesh State Road Transport Corporation [APSRTC] — Miss behaviour of Conductor with passengers

 Vineela Chinnamsetty on Jan 14, 2017
Not even giving change for Rs.20 and behaving arrogantly in front of others.
Money that I should give should be Rs.13 and I have given RS.20. She stated yelling at me saying what for you get into bus without even having change and bla bla. Finally she took change from bag gave it to me. Though she is having change she started shouting unnecessarily as if we are travelling for free. Please take some action teaching how to behave with passengers.

Lady Conductor,
Vijayawada to Amaravati bus no.301,
Time 5.30 AM,
Bus type-Pallevelugu.
Date of journey...
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — 11hrs journey from Hyderabad to Vijayawada

 srikanth24 on Jan 13, 2017
Service number 91864(special)

I'm traveling to Vizag from Hyderabad.

Started at 8pm in 12th January 2017. The actual departure time for Vizag is 7am. But I was in Vijayawada by 7am. I never heard that it will take 11 hours from Hyderabad to Vijayawada.

I'm still traveling, I don't know when I will reach Vizag.

They charged 50℅ additional for all special buses but maintaining the service like this.

Worst service by Apsrtc....
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — Negligence of Driver

 Prem 312 on Jan 13, 2017
I have to travel from Hyderabad to Vijayawada and I have to board the bus at Miyapur Alwyn X roads at 11PM. I came to stop on time. The bus came and had crossed that stop without me boarding into it. The driver did not called me, I've called him and it was switched off. So I had tracked the bus and boarded it at Kukatpally. It is difficult for me to chase the bus in that traffic at that time. The driver instead replied very negligently. Do take a severe action against him immediately.

Driver name-P.P.Rao
Driver no.7382905403
Service no.90774
Date of Journey -...
Complaint comments  Read comments [1]Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — 4563 service conductor bheaviour

 Jeevitha v on Jan 11, 2017
I travelled on date 11/01/2017 in service 4563 which travels from Bangalore ..where driver takes pay from me 500 rupees due to festive season .. if I'm querying back the wired answer I GT frm him is management only taking money why I cannot .
Why we need to pay additional amount if it s festive season ...

Rather than APSRTC beggars are far better ......
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — Refund of my ticket or cancelled service3875 by APSRTC on 24.12.2016

 dvgr25460 on Jan 7, 2017
I am venugopal RaoDV, I have booked my seat by subject service no. For 24th decemeber 2016 to be started from bangalore at 18.30pm to ongole. The service was cancelled by the corporation and i have not received any information of cancellation. Person at inquiry counter at majestic was talking so rough, as if bus cancellation by apsrtc is also my fault. He was reluctant to give the correct information and careless toward the passenger. I took the another ticket by garuda at 09.30pm to ongole. After coming to ongole i cancelled my ticket (no.58496892; uidno.5827; service no.3875)but so far i have...
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — REFUND OF CANCELLED SERVICE NO.3875/bng(majestic)-VJA

 dvgr25460 on Jan 5, 2017
I have booked my seat by subject service no. For 24th decemeber 2016 to be started from bangalore at 18.30pm to ongole. The service was cancelled by the corporation and i have not received any information of cancellation. Person at inquiry counter at majestic was talking so rough, as if bus cancellation by apsrtc is also my fault. He was reluctant to give
the correct information and careless toward the passenger. I took the another ticket by garuda at 09.30pm to ongole. After coming to ongole i cancelled my ticket (no.58496892; uidno.5827; service no.3875)but so far i have not received refund...
Complaint comments  Read comments Complaint category Other

Andhra Pradesh State Road Transport Corporation [APSRTC] — Abusive behaviour on a lady Co passenger

 sanjanareddy on Jan 4, 2017
Service no:50818, dated 4/1/17at 14:38 from palamner to kuppam Apsrtc bus service conductor number:555592.pallevelugu busVery idiotic and harsh behavior of conductor to the fellow lady passenger.. Using such filthy language on the ladies like #### off She was carrying a small boy who was very ill. He wanted him to stand and the baby could not do so.. For that reason he started talking nonsense and shouting at the lady like a maniac. How can anyone talk so badly.. Please take action on this guy....
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — No signal near Appa Junction Outer Ring Road

 Pooja Bhattacharya on Jan 4, 2017
Hi,

There are no signals near the Appa Junction Roundabout. People get confused and the vehicles come from all directions. In take this route everyday for work.

Please take this matter seriously from as it is a safety hazard for people taking this route regularly. Also there are no street lights in that area may be because of the army cantonment. Its very risky....
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — Refund for the ticket no 59345841 from anantapur to kadapa on 28-12-20161

 Ravi prasad Balla on Dec 29, 2016
I have booked on line ticket in apsrtc on 28-12-2016 from ananthapuramu to kadapa for the bus at5.00a. M belongs to rayadurgam depo of ananthapurmu disrtct. But the service is cancelled due to back water of gandikota reservoir near at railway kondapuramu. The ticketamount has not been reimbursed to me so far.in this connection i have contacted to the apsrtc to the no 08662570005. They informed me to contact depo manager of rayadurg. The depo manager phone is not working. I request to reimburse the the ticket amount at an early date
B. Ravi prasad
Deputy executive engineer,
Vigilance...
Complaint comments  Read comments [1]Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — Daily service rtc buses

 Prasu Prasanth on Dec 29, 2016
First of all it's not a complaint. It's just a suggestion for the great APRTC that it is better to have SHELFS in the daily bus services which are plying within the city. such facility will be beneficial to the students who are carrying their college or school bags and the citizens who go to their respective jobs along with lunch boxes or carriage of their meals. And such facility will also save place to stand in the bus. Thank you APRTC....
Complaint comments  Read comments Complaint category Travel & Vacations

Andhra Pradesh State Road Transport Corporation [APSRTC] — No proper checking done in Bus

 anju vishnu on Dec 28, 2016
While doing reservation of a seat a male cannot book a seat beside female.
But some gents are booking the seats as female and sitting .
The conductor is not at all checking the details of ticket whether, he is male or female, ticket number, nothing . And the conductor's are not responding properly for our inconvenience. We are not comfortable to travel.The bus I have traveled is APSRTC No.5433 From Bangalore to Tirupathi.And I have booked my seat in two seater only....
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — About my money refund

 gunda sriramanjaneyulu on Dec 29, 2016
I booked a ticket on 10/12/16. due to incompleate transaction money had cut from bank to apsrtc account.

i booked an ticket in apsrtc app on that time the ticket had not booked
perfectly because of technical problem the money had cut from my account in crop bank 519 rupees . after that, i had called customer care then they said after 2 days the money is refund. i booked my ticket 15 days before the money had not refund.

vizag to guntur
i booked phone no:9553209123
ref no:0220161210076365226
my contact no:8500329207they will not refund...
Complaint comments  Read comments Complaint category Business & Finances

Andhra Pradesh State Road Transport Corporation [APSRTC] — Unauthorized fare collection

 Chaitanya Surapaneni on Dec 28, 2016
APSRTC bus service holding a number of - AP 03TC7779 on 28th December 2016@11.am, collected unauthorized fare from me Manubolu to Nellore, where as the conductor collected fare from Gudur to Nellore, after questioning he informed me that bus is non-stop, & so he collected fare of Gudur- Nellore.
First thing is there is no display of non-stop board on bus & second thing is if it is non-stop why did it stop at Manubolu?
For their incorrectness why should a common man pay more? please take action against those people.
How to stop these activities at ground level & how should a...
Complaint comments  Read comments Complaint category Unauthorized charges

Andhra Pradesh State Road Transport Corporation [APSRTC] — I am complaining about bus delay @ apsrtc palle velugu from kakinada to skandasramam @ 5.0am

 Muralikrishna Y on Dec 4, 2016
04th dec2016 from 4.30am i am wating for bus at kakinada main bus sation and bus already kept @ platform... Eagarly waiting and the actual time has been scheduled to start 5.0am driver also available... But conductor came slowly aftee 5.30am... Who is the responsible aprtc services conductor or driver... Bus first trip from kakinada to santhasramam. I came from vijayawada to kakinada around 4.30am. At that time only rtc bus available... They were killed my time. As a passenger i request to rtc management, plz donv't allot the duties ti irresponsible employees....
Complaint comments  Read comments [1]Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — Toll charges waived off,but apsrtc charging

 kchaithanya on Nov 23, 2016
Central govt. waived off toll charges, but ur apsrtc charging toll fees.i asked conductor about this, he said it is higher official orders.In this critical situation also, u r trying to rob passengers.i travelled from anantapur to bangalore on 22rd November .there are 3 tollgates in highway 7.when i saw the ticket, toll plaza fees is charges as Rs 18.i asked conductor that toll charges are waived off till 24th of november.But he said that it is higher official orders....
Complaint comments  Read comments Complaint category Unauthorized charges

Andhra Pradesh State Road Transport Corporation [APSRTC] — Not accepting 500 rupees note

 Subbugrao on Nov 13, 2016
Dear Sir, even though government announced to accept Rs.500 old notes in RTC, but the concerned conductors not accepting the same, conductor is asking get down in middle of the journer, very much hurted.
DRV. 601861, depot: kakinada
TNA60257
Conductor is rude and asking me get down in middle of the journey and catch any another bus.

Regards
Subba Rao
7799883926...
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — No picking of reserved passengers

 malinisatish on Nov 9, 2016
One month gone - no reply or any action regarding the below complaint. You people testing our patience. I feel that the the case should be taken to consumer court.
I had booked two tkts from tirupathy to chennai - service no 9184 and tkt no 55719586 departing at 19-45hrs for 04-09-2016. I reached tirupathy bus stand by 19-00hrs from tirumala and enquired at apsrtc counter. The staff confirmed the timings and informed about platform no. As 1or 2. We went for light refresement and came back by 19-40hrs and waited near platform no 1and 2 till 20-15hrs. As bus did not turn up, again we went and...
Complaint comments  Read comments [1]Complaint category Government Organizations

Andhra Pradesh State Road Transport Corporation [APSRTC] — Unethical ticket hike

 Sudheer P Babu on Nov 7, 2016
Apsrtc issued sur charge that too improper for regular buses on certain timings, the normal charge from chennai - kadapa normally would be 343 and now the same worst bus with bad condition on friday night or sunday return from kadapa - chennai would be doubled 566 and cat card not allowed, what the hell going on i think rtc want to shut down let it be worst management and worst decisions

-sudheer...
Complaint comments  Read comments [1]Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — AMARAVATHI bus seat specific TV is not working.

 yugandhar.nalam on Nov 6, 2016
I traveled in APSRTC AMARAVATHI 11:30 PM service from vijayawada to Hyderabad. I paid 700/- rupees to my trip. I liked to traveled in that bus because of seat specific Television. But those are not working on that service. So why should they charged 697 rupees from me?. I would like to raise a complaint against this problem.
I felt my journey like as normal AC bus. No difference when compared with other services. Private transportation is better in same price....
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — Bus time changed

 RameshNV on Nov 2, 2016
I am frequent traveller through APSRTC.
Ticket Number : 55936676, Seat No : 42, Service Number 2637
from Kakinada to Bangalore left on 1 Nov @15:30 p.m but I received message the time of bus as 16:00.
Because of this I missed bus and my money wasted. I didn't receive a call from the driver G Y Das.
More than my money the trust I have on APSRTC lost.
If the driver would have thought of waste of call by calling the customer then we could have paid him that call charges.
I suffered a lot because of missing bus and lost complete trust on APSRTC.
This...
Complaint comments  Read comments Complaint category Travel & Vacations

Recently Discussed

(4 minutes ago)
Oneassist Consumer Solutions
Handset not returned
(14 minutes ago)
Homeshop18
I'm complaining about two sided bedsheet and comforter.
(16 minutes ago)
Jobsnoww.com /trigensoft Solutions Private Limited
Jobsnoww.com /Trigensoft Solutions Private Limited Cheated me
(18 minutes ago)
Bilcare Limited
Principal payment on fdr maturity
(31 minutes ago)
Hero Motocorp
Engine issue

Featured Complaints