Andhra Pradesh State Road Transport Corporation [APSRTC] Customer Care
Andhra Pradesh State Road Transport Corporation
Customer satisfaction rating: 1%
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774
COMPLAINTS

Andhra Pradesh State Road Transport Corporation [APSRTC] Customer Care

Andhra Pradesh State Road Transport Corporation

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Address
Majestic Bus Terminus, Gubbi Thotadappa Rd, Gandhi Nagar
Bangalore
Bangalore District
Karnataka
India

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
168
down
38

Phone:
Phone:
up
63
down
31

Additional info
Contact Details

F.A.Q.

For Only SMS Queries:
+91 84 9990 0900

Customer satisfaction rating
1%
Complaints
774
Pending
0
Resolved
10
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Andhra Pradesh State Road Transport Corporation [APSRTC] related photos (129)

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Andhra Pradesh State Road Transport Corporation [APSRTC] Complaints & Reviews

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Andhra Pradesh State Road Transport Corporation [Apsrtc] — bad driving

 rojac4u on Oct 17, 2019
I am shuttling from mangalagiri to vijayawada on daily, today[protected].30 am in opp bus stop of rtc bustand in mangalagiri bus no. Ap11z6013 (47v-city bus) driver is doing worst driving, today i am running for catching the bus and i came to nearest by bus and get the bus then saw driver to me but he is moving the bus then i am pressing between bus and auto after that the bus driver shouting me....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Andhra Pradesh State Road Transport Corporation [Apsrtc] — bus related

 Uma Mahewsara Rao Karuturi on Oct 14, 2019
Bus service no. 4979&4980 from tanuku to sindhanoor, sindhanoor to tanuku. I have travelled in the bus oct 11 & 14. Those two buses are too worest seating, and many horrible sounds in the bus. The rain sprinkling in the bus. Audio & video are not working properly. How can we travel nearly 700 kilometres in this buses. So please change buses and serve better to peolples....
Complaint comments  Read comments Complaint category Government Organizations

Andhra Pradesh State Road Transport Corporation [Apsrtc] — dirty in bus

 Ravi Sivalanka on Oct 13, 2019
This is rtc maintain buss well this not first time im countuies travelling daily very dirty mud inside bus seats i m asking bus condcter this what.
But condcter was saying roudly bheaver and
He telling i[censored] want countines in bus go and seat
Ortherwise getdown bus
Bus number ap11z6364
Route 55
So plz proved good attitude condcters
And drivers
Plz maintain neatly
This is public services...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Andhra Pradesh State Road Transport Corporation [Apsrtc] — service bus not reached by right time, claiming compensation

 skmohiddin on Oct 7, 2019
I have booked online two tickets from bangalore to guntur for the journey on 04 oct 2019. Ticket number is 94009314, service number - 94033, seat number 2 and 31. Name s k mohiddin and sirajuddin. Uid - 4767. Pickup point is iti gate, bangalore. The service bus required to reach at the pick up point at 07:05pm on 04 oct 2019. But the bus has not reached by right time and reached at 1:08am on 05 oct 2019.
We did not have any information about the service neither on line track is also not working. No telephone number of driver we have received thru sms. Even apsrtc counter employees at iti...
Complaint comments  Read comments Complaint category Banks

Andhra Pradesh State Road Transport Corporation [Apsrtc] — driver smoking while driving

 Madhusudhan852 on Oct 6, 2019
Ap21z0651 bus from hyderabad to kurnool and yemmiganur started on[protected].30pm at mgbs driver who is on duty is smoking while driving which caused so munch inconvenience and public smoking is offense. Please take necessary action. During tsrtc employees strike this is bus is operated with huge fares than normal fares. It is a express bus and charging morethan super luxury fare. Apart from that smoking of driver is another itching thing for passengers...
Complaint comments  Read comments [1]Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [Apsrtc] — bus repair and not dropping customer in time at drop point.

 Eswara Reddy v on Oct 3, 2019
Aps rtc service no :2638 (Garuda valvo) bangalore to kakinada.

Ticket no:93446385, pick up:iti gate (Bangalore), drop :ravulapalem. Seat no:29 &30.
Passengers :darahas reddy (10yr)_my son, annapurnamma (31yr) wife.

Due to bus repair at mid night, struggled for 2 to 3 hours (Night sleep disturbed) and late at dropping point by 5 to 6 hours, also the bus provided is an ordinary bus (Not garuda valvo). So i need refund (As per the bus provided).

Don't know why apsrtc not maintaining the busses. We are loosing trust on apsrtc. Please maintain properly.
Complaint comments  Read comments Complaint category Government Organizations

Andhra Pradesh State Road Transport Corporation [Apsrtc] — complaint against apsrtc for not refunding

 amasa on Oct 2, 2019
I have to attend ssc cgl examination in tirupathi on 13 sept. so i have taken reservation from APSRTC Ticket no 93264041, service num 3481 for my mother and for me.The bus is supposed to reach the depot 5: am and it had not reached .we waited for half an hour and since the bus has not reached we went to the enquiry counter and asked about the delay of the bus, she replied that is bus is late my one and half hour. I did not get any intimation regarding the delay. I got tensed as I have to reach the examination by 9 : 00 am otherwise I will not be allowed to write the exam.Immediately i have called...
Complaint comments  Read comments [1]Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [Apsrtc] — late starting and rude drivers

 Guru Santhosh on Oct 1, 2019
Apsrtc buses

Bus drivers none of them have punctuality and responsibility and not respecting a customers and a ride behavior from the journey buses of rajahmundry to visakhapatnam apsrtc drivers so please make sure about the drivers to take responsibility and punctuality please make them change if none of them follow rules please keep a fine i'm waiting for it to change andhra pradesh....
Complaint comments  Read comments Complaint category Government Organizations

Andhra Pradesh State Road Transport Corporation [Apsrtc] — manner less conductor and as well as irresponsible.

 Saikiran Peddavarapu on Sep 24, 2019
Sir/madam, i'm an apsrtc bus pass traveller. I'm travelling from my village to narasaraopet (To my college). But my pass is not upto my village due to long distance, thats my pass is from thimmapuram to narasaraopet, upto thimmapuram i need to buy the ticket and there onwards i'll continue with my pass but, today when i'm returning to my home i travelled in a ongole-guntur bus from chilakaluripet and upto thimmapuram, i had my pass and i showed it to the conductor as my duty and after thimmapuram he came to me shouted at by using some unparliamentary language and talking like i did not came to you,...
Complaint comments  Read comments [1]Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [Apsrtc] — bus delay 3, hrs I have missed my important meeting.

 Manu Chowdary on Sep 24, 2019
3 hrs delay, drivers are old people, why old age people still in service i am not understanding, this is ridiculous, actually the bus as to reach the vijayawada at 8am still it’s not reached, 3 hours it will take time to reach vijayawada means 11am, i have meeting at vijayawada 10am, how i have to face my company about this situation? If i loss my job means this apsrtc will give job for me? This is very bad. Service no. 3871, from bangalore to vijayawada vennala service. Started at bangalore on 23rd 7:30pm....
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [Apsrtc] — conductor behavior

 Janki Ramu on Sep 23, 2019
Conductor number 484451, we are college students, we travel from our college which is in car shed to coramandal using bus (The number of the bus is 411). When has come for tickets we asked for pass ticket but he has given 2 tickets to gajuwaka, we must be costed of 20 rupees for two tickets but he has costed us 60 rupees when we asked for money he is using vulgar language and speaking rubbish words towards students. So, kindly look over my complaint....
Complaint comments  Read comments Complaint category Education

Andhra Pradesh State Road Transport Corporation [Apsrtc] — bus departure from bus stand before mentioned time

 Sepuri Harish on Sep 21, 2019
The bus from pulivendula to dharmavaram had depatured from pulivendula 10mins before the mentioned time. If it happens every tine then why to mention timings in apsrtc app so pls make sure that the buses run in time as mentioned in the tracking app. Not only this bus majority of buses are running in the sameway. We have good beleif on apsrtc so pls dont make us to change that opinion....
Complaint comments  Read comments [2]Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [Apsrtc] — apsrtc parcel service taken goods to wrong destination & damaged the goods.

 Jayachandra13 on Sep 20, 2019
Dear team,

On the date 19th-oct-2019 at 18:21pm i booked apsrtc parcel service to send my wedding card cotton boxes of number 3 and of total weight 110kg from kempegowda bus terminal 1, majestic, bengaluru, karnataka 560009 to srikalahasti, andhra pradesh 517644.

Apsrtc people instead of giving my wedding card cotton boxes in srikalahasti bus depo they taken to naidupeta bus depo (It is a another bus depo which is 28km from the srikalahasti).

All cards are damaged due to rain because they carried on bus roof.

None of the customer care...
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [Apsrtc] — rtc services and availability of the buses

 sramanth kumar on Sep 18, 2019
Generally, in normal days the apsrtc buses running from gudur (Nellore) to venkatagiri (Nellore) will be available in every half an hour 2 services express and pallivellugu (Ordinary), but today no general services are not available and only the special buses are only running. They are running buses without the names of places and they charges tickets as express although it's a ordinary bus. On this day[protected] no general buses are not running and authorized persons are also not responding correctly. How much the public are suffering from irregular services and high charges where the initial...
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [Apsrtc] — bus driver didn't pick me at scheduled stop 17/sep/2019

 Narayana X on Sep 17, 2019
I was waiting at bustop but driver stoped some where out side the bustop. He did not even call me. I missed the bus. I was waiting for anouncement and even following tracking.
Tracking did not work and no anouncement of bus. We did not even get a message of driver number to call him back. Please help me to refund ticket charges.
I tried calling customer care no body picked up the call.

Ticket no : 93483586 uid number : 3751
Service code/name : 4529 / mbxr - cpt.
Contact number: [protected]...
Complaint comments  Read comments Complaint category Travel & Vacations

Andhra Pradesh State Road Transport Corporation [Apsrtc] — bus driver did not pick me at scheduled stop

 Narayana X on Sep 17, 2019
I was waiting at bustop but driver stoped some where out side the bustop. He did not even call me. I missed the bus. I was waiting for anouncement and even following tracking.
Tracking did not work and no anouncement of bus. We did not even get a message of driver number to call him back. Please help me to refund ticket charges.
I tried calling customer care no body picked up the call.

Ticket no : 93483586 uid number : 3751
Service code/name : 4529 / mbxr - cpt....
Complaint comments  Read comments Complaint category Travel & Vacations

Andhra Pradesh State Road Transport Corporation [Apsrtc] — money got deducted/ticket not generated

 Venkat Potluri on Sep 15, 2019
Sir i tried to book ticket from rgiap to vijayawada. Bus number is 35188. Money got deducted but ticket not generated. Txn no[protected]. Mobile no [protected]. Money got deducted from my account. But i didnot recieve ticket through email or phone number. Please resolve my issue. Please isssue refund of my money. I hope you understand my problem and refund my money....
Complaint comments  Read comments [1]Complaint category Government Organizations

Andhra Pradesh State Road Transport Corporation [Apsrtc] — shortage of buses from kurnool to adoni after 4 o'clock evening

 Tooba Romana on Sep 12, 2019
There is highly shortage of buses from kurnool. To adoni. Aafter 4 o clock in the evening. One basis is carrying almost two buses load. Here suferers are elderly people and women children.in case we hv to reach for emergency case then its next to impossible to reach in time. Why apsrtc is unable enhance the services. Wt abt womens security during night if she hs to wait
In the bus stop for the bus for long time she is struggling lot to catch the seat. Kindly. Adress this complain...
Complaint comments  Read comments Complaint category Employees

Andhra Pradesh State Road Transport Corporation [Apsrtc] — regarding unreasonable behaviour of conductor

 Nivedita Nandy on Sep 11, 2019
My complaint is regarding a bus trip. Today i boarded 300/126 bus from drdl bus stop. Driver gave me ticket and i payed him later. While paying him, the ticket fell from my hand and i lost it. He said he won't accept this. He took my 25 rs and told me to get down. I want at least some action should be taken against such conductors. He has taken my money. Moreover, he shouted at me. Then he told me to get off the bus. Infact, such conductors should be removed....
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [Apsrtc] — arrogant behavior of bus driver and poor services and no time sense

 saichandar gandi on Sep 8, 2019
Sir,
I am a passenger travelling in apsrtc ultra delux bus no 24582 vijayawada to tuni on date 08 sep 2019... On the day we waited bus for one hour at my booking stop ramavarapadu ring - vijayawada... Finally the bus came to stop one hour late and the driver is misbehaving with passengers... Please teach the driver & conductor some moral values how to behave with customer...
Complaint comments  Read comments [1]Complaint category Travel Agents

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