Andhra Pradesh State Road Transport Corporation [APSRTC] Complaints & Reviews

Dear APSRTC Team,

I am writing to bring to your attention an incident that occurred during our journey on December 18, 2024, in an APSRTC bus traveling from Rajahmundry to P. Gannavaram (Razole bus) between 5 PM and 8 PM. The vehicle number is AP29Z2110.

We noticed that there was no conductor ID mentioned on the ticket—it was left blank. When we tried to call the conductor to book tickets for us, she did not...

Date : 05/11/2024
Service number : 51047
service route : Adhoni to Anantapur

Issue details : On daily basis the above mentioned bus service is not arriving to the destination on time. It is arriving almost delay by 3 hrs on regular basis.
If it is not regular service or Reservation service, it make sense. But being reservation service not maintaining time hurts the passengers. Requesting to look into the...

I was driving in the correct way!! One bus got stopped at the stop.. Another bus came in the wrong way(my way) .. The bus completely came on to me..By God's grace I escaped just in a sec I went into a sewage water completely left corner!

Hi apsrtc,

The refund amount foe the ticket cancellation has not been credited
I have called to the customer care service number but she is responding rudely.
Kindly take action on the female employee.

Ur ticket [protected],
From alxrd to ogl,
(Service no - 5876) is cancelled for 23-mar-2024 20:38,
Alxrd-20:38,
Refund: 452,
Thank u.
Reach us on[protected]-apsrtc

The bus service number 91919 which was expected to depart at 5:30 a.m. in the morning of 15th April 2024, departed at 6:00 a.m which is very late. In the process of waiting for two people all the remaining people in the bus are made to wait for approximately half an hour which is not at all fair.
Waiting for 5-10 minutes is ok, but making people wait for half an hour how is it ok? If the bus is going to start half an hour late then what's the use of we making the reservation for this timing bus...if we are on with being late by half an hour then we would have taken the bus right? People might be traveling because of some urgency too. I just want to request the apsrtc bus to make a fix on the waiting time for the passengers so that people who are already at correct time won't face issues.

I have booked 4 tickets to Tirupathi from Hosur and back to Hosur on 18th March, 2024. An amount of Rs.2560/- has been debited my account but tickets have not confirmed ie. failure. Please find below the details :

UPI Collect request fro[protected]

Transaction Details
OB. Ref. No. [protected]
Date of Journey 29-Mar-2024
Total Fare: 1, 280.00
Seat No. 17, 18, 19, 22
Status FAILUREbr...

On 06/04/2024 reserved APSRTC super luxury service no 9235 from Madanapalle to MYDUKUR but the bus not went through MYDUKUR. After my destination passed 10kms the driver and conductor forced me to get down the bus .Iam unable to do anything. At the time when I get down the bus the time was 10.20PM no vehicle stopped there, Iam totally disturbed with behaviour of conductor and bus driver they not even follow their basic rules. Iam totally...

Respected sir/madam, I have made a phone pay UPI transaction through QR code scan and the transaction was successful but I didn't receive the ticket. So the conductor gave a ticket through cash mode. Even though it is a small transaction of Rs 30 I would like to know how these problems are being resolved. Images of both cash and UPI transaction are uploaded as proof. Please look into the issue. Thank you....

Today i.e.,[protected] Tadigadapa Bus was not stopped at Radio Station busstop and driver behaves rudely to female passengers

I'm a resident of Tadigadapa.
There is a need of Tadigadapa Bus 7T but it was not running properly as per schedule.
At the time 7PM to 8PM @ Radostation busstop the Tadigadapa Bus drivers didn't stop the bus at busstop they are passing near to the dividers with rash driving.
Some drivers slowdown the bus in the middle of the road and it is difficult to the passengers to go to near the bus and get into the bus.

If other vehicles dash to the passengers who will take the responsibility

The Tadigadapa Bus drivers driving the busstand rashly and they didn't stop the buses at the right place.

I complained to the RM number of times but they didn't take any action on Tadigadapa bus drivers.

I have traveled from Bangalore to Kurnool on 23 Feb 2024 at 10:45 PM bus. I don't have reservation. Asked driver for seats, he said department seats are available and charged fare is 740/- but actuals are 640/-. asked him why it is 740, he said it is allowances for him.
Please take action on him.
Ticket Details as below
Vehicle number :AP39UG8595
DRI NO: 3277040
EPOS: [protected]
SEAT: 09
I am not sure about number: 042230

Your chittoor depo super luxury bus vehicle no 47215 is not enter into chagalamarry village while there is a stop. So many employes ar waited at that time to attend their duties intime.
What is the reason for not entering into the whole town.
Please rectify this.
Thanking you sir

I booked a bus ticket in paytm from kanchikacherla to miyapur. Bus service number : 35271. Actually I booked window seat but I got side seat. When I asked in bus they didn't respond it.

Hello.,
Today at 1:35 pm I've boarded AP29ZO363.
Took a ticket to Old Dairy Farm, Vishakhapatnam.
They slowed the bus for a second but started to throttle again. I've fell down with minor injuries and due to a kind man I've been rescued from crushing my leg from vehicles at back.
Please take an action against this.
I hope I'll be the last person from registering the complaint regarding this issue.
Thank you. Have a nice day.

HI Team,
I am Balappa Holakar, few minute back i had booked ticket confirmation no -419708 in redbus amoint got deducted twice. Please do the needful as soon as possible pleaae find the attached screenshot for more details.
saibalu.[protected]@gmail.com
Phone-[protected]

Would like to bring your attention about bus number Ap16TS8856 which hit my car from backside very hard. It happened on 21st Jan 2024 around 11 a.m. While i was waiting for a car infront of me to go driver hit my car very hard from backside. My car backside was severely damaged and when i first spoke with driver he is very arrogant and foolishly arguing that i was driving slow which does not make any sense. When traffic police questioned him hard he admitted his mistake unintentionally. Not to trouble passengers in the bus I have let the bus reach bus stand and then contacted owner of the bus which is being hire by third party. He admitted mistake but did not provide any solution to the damage of my car. Wanted to bring this to your attention since trust on Rtc will get defamed due to the drivers like these who are not trained and not cared about passengers safety. Hope you will take appropriate action or warn not to get this repeated.

Hi
I would like to bring your attention about bus number Ap16TS8856 which hit my car from backside very hard. It happened on 21st Jan 2024 around 11 a.m. While i was waiting for a car infront of me to go driver hit my car very hard from backside. My car backside was severely damaged and when i first spoke with driver he is very arrogant and foolishly arguing that i was driving slow which does not make any sense. When traffic police questioned him hard he admitted his mistake unintentionally. Not to trouble passengers in the bus I have let the bus reach bus stand and then contacted owner of the bus which is being hire by third party. He admitted mistake but did not provide any solution to the damage of my car. Wanted to bring this to your attention since trust on Rtc will get defamed due to the drivers like these who are not trained and not cared about passengers safety. Hope you will take appropriate action or warn not to get this repeated.

I booked online tickets for both onward and return journeys on 26-Dec-2023. Below are the ticket numbers. I cancelled both tickets on 30-Dec-2023. It was observed that my refund amount for my onward journey is incorrect and more amount is deducted. It appears that the concession that I have received for booking both onward and return journeys has been deducted in my onward journey cancellation. As I cancelled both journeys tickets, this deduction should not have happened. Also, there is no mention of levy charges deduction in APSRTC norms as per the screenshot attached, however, they are also deducted in my cancellations. APSRTC customer care are ending the call after raising this concern. Please check and do the needful.

Onward Journey ticket #:[protected]
Return journey ticket #:[protected]

G Sravan Kumar.
My contact number: [protected]

I have booked a bus ticket from Gooty to Bangalore with APSRTC (Guntakal Depo), the bus timing is actually 9:50 PM from Gooty bus station, by the time I reached the bus station the bus not there and I enquired with help desk and I found that that bus was left from Gooty bus station,
The APSRTC staff (Bus driver/conductor Mr.Ghosh) are not even tried to contact me before they left from Gooty bus station, because of that I lost my journey and attendance at my C.A Articleship Principle and my valuable Time and money.

My sincere request for the consumer protection to make justice for the lose happened to me.

My name is shaik akeel. I'm graduate. I was ona bicycle walk from allankhanpalli to vinayak nagar. A bus from proddatur to kadapa has done rash driving and was about to hit me at allankhanpalli in the morning 7:35 . It was my luck that I got escaped from that incident. I want out APSRTC to take action against that driver and suspend him.