Andhra Pradesh State Road Transport Corporation [APSRTC] Customer Care
Andhra Pradesh State Road Transport Corporation
Customer satisfaction rating: 1%
Submit a Complaint
715
COMPLAINTS

Andhra Pradesh State Road Transport Corporation [APSRTC] Customer Care

Andhra Pradesh State Road Transport Corporation

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Address
Majestic Bus Terminus, Gubbi Thotadappa Rd, Gandhi Nagar
Bangalore
Bangalore District
Karnataka
India

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
143
down
33

Phone:
Phone:
up
58
down
28

Additional info
Contact Details

F.A.Q.

For Only SMS Queries:
+91 84 9990 0900

Customer satisfaction rating
1%
Complaints
715
Pending
0
Resolved
8
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Andhra Pradesh State Road Transport Corporation [APSRTC] related photos (112)

Andhra Pradesh State Road Transport Corporation [APSRTC] Complaints & Reviews

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Andhra Pradesh State Road Transport Corporation [Apsrtc] — money not refunded

 sunil11kumar on Apr 22, 2019
Hi

I have cancelled my tickets on last month March 12th, still now money not refunded and getting very poor response from APSRTC call center.

Executives confirmed that refund status is initiated please check with bank, bank people also unable to track the refund request.

Please find the details of ticket numbers.

86523702
86523790

Regards
Sunil...
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [Apsrtc] — bad service and exploitation.

 Sonu127p on Apr 19, 2019
Generally apsrtc runs somewhat sophisticated buses between rajahmundry and kakinada @65/- for an express service.
But for some days they are running vintage buses (Pallevelugu) manufactured around 20-30 years ago at the same price 65/- equivalent to that of express service.
These are to be dumped buses devoid of minimum facilities, no suspension and filthy seats.
The service is not up to par as it should be and it is an absolute exploitation of public money.
Here, i am submitting the photo of my bus ticket and video footage from inside of bus....
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [Apsrtc] — bus came late by 3 hrs and in the enquiry they told bus went

 [email protected] on Apr 16, 2019
I booked ticket from VIJAYAWADA to RAVULAPALEM(service no:2680), ticket number:87524170 and my bus was at 3:00 am in the morning and I reached VIJAYAWADA bus station at 2:30 am but Bus was 3 hrs late and I asked in enquiry after 2.30 minutes they told Bus left the VIJAYAWADA so I went to my destination with another Bus.do I get refund for Bus which i booked.pfa of photo of Bus which I travelled.
PFA of screen shot I travelled from Hyderabad to Vijayawada.pfa of Bus which I booked but not travelled due to wrong information....
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [Apsrtc] — ordinary bus schedule with express price

 Chowkidar Ravi Kumar on Apr 15, 2019
Sir
I have booked express ticket worth rs. 65/- from rajamahendravaram to kakinada
But they provided ordinary bus without any facilities.
The bus driver said that the bus is given by official, i only can drive.
Claiming excess amount or not provide facilities as per the charged amount is the offence and against the consumer law.
My consumer rights are broken, kindly justify my journey.
B ravi kumar
[protected]...
Complaint comments  Read comments Complaint category Business & Finances

Andhra Pradesh State Road Transport Corporation [Apsrtc] — conductor mum while men are occupying seats reserved for women

 Anu priyanka on Apr 15, 2019
I was travelling on a crowded apsrtc bus this morning. Many women are uncomfortably standing. What annoyed me the most is that 50% of the seats reserved for women were occupied by men. Do women really have to fight for getting the seats reserved for them? As some people lack common sense and respect for women, i request to enforce rules to make women sit on the seats reserved for them....
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [Apsrtc] — amount to be refund

 sanandan6124 on Apr 14, 2019
Dear SIr /Madam,

Due to my father - in- law has been passed away I can't able to travel in this bus .So PLease to be refund the amount as soon as possible.

Details :
Ticket No : 86728881
Service Code : 97016 CNI - TML
Pick Up : Chennai Madavaram bus terminus
No Of seats : 2-Adults ; 1- Children
OB Ref No; [protected]
UID Number : 2308
Service Category : STGEXP
TO; Tirumala
Date of Journey :[protected]...
Complaint comments  Read comments [2]Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [Apsrtc] — arrogant behaviour of driver and conductor

 harry9 on Apr 13, 2019
Today i like to board a bus (Ap07z0488) at 8:00am in vijayawada depot. I felt really bad with the unprofessional behaviour of this #. Even the language is unparliamentary. How this kind of people are recruited without knowing minimum etiquettes iam not getting.
Hopefully you understand the situation.
Please reply and kindly take the necessary action required....
Complaint comments  Read comments Complaint category Government Organizations

Andhra Pradesh State Road Transport Corporation [Apsrtc] — about journey

 Teja Tezz on Apr 11, 2019
Hello sir/madam..
I'm b teja bhushan.
Travelling in apsrtc bus no: ap 27 ty 1113. Service number: 4607.
A service from vinukonda to tirupati.

Sir/madam,
I want to take this to your notice. Somewhere after ongole, i think in ongole outskirts, bus stopped for food, where the food quality is worst. They charged higher prices than normal, though giving less quality food. Passengers, particularly women are facing lot of difficulty with this. So, kindly take strict action on whoever responsible to this act at the earliest.
Thanking you sir/madam
Complaint comments  Read comments [1]Complaint category Travel Agents

Andhra Pradesh State Road Transport Corporation [Apsrtc] — bus pass counters & timings

 indemocracy on Apr 7, 2019
Counter timings changed recently (09 am to 06 pm). During these timings majority of the consumers will be at schools, offices.. Dont they? It is quite inconvenient to get the renewal. 08am to 10am and 4pm to 8pm will serve the majority.

Counter at nad is discontinued, it must be restarted to serve customers. Please consider that there is no counter until simhachalam or gajuwaka or complex....
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [Apsrtc] — spares missing

 vinoth3379 on Apr 3, 2019
Spare parts consignment missing at the time of transit From APSRTC Logistics Kadapa to Rajamahendravaram. LR No:6171732 Date:21.02.2019. Bus No:AP-31-TF-3677. We are past one month continues follow this consignment for very urgent requirement. Properly not response both of the office. Kadapa Office person told driver put the sign after receive the material but rajamahendravaram office person told driver not submit the material .So Where is my material.Material Need to emergency

Note : Driver contact with me but Switch off this Mobile No:[protected].

Note : Material...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Andhra Pradesh State Road Transport Corporation [Apsrtc] — excess toll fare rs.10 charging as tollgate

 [email protected] on Mar 24, 2019
I am an bank employee. I need to travel from yemmiganur, kurnool district to mantralayam which is 20 km distant. Since last two weeks, toll gate fare is being collected by apsrtc buses which costs rs.10/- per passenger which is unbearable for people like us. And ksrtc is not collecting any extra fare till now. Before toll fare, for pallevelugu ticket fare was rs. 15/- now it is rs.25/-, for express rs.35/-, for deluxe and super luxury rs. 45/- just for 20 km of distance. How it is calculated and declared by apsrtc while toll fare for up and down is rs.180/-?. Is it dictator depo management or secular?...
Complaint comments  Read comments Complaint category Government Organizations

Andhra Pradesh State Road Transport Corporation [Apsrtc] — stopping at unauthorized place for dinner

 Vamsi1435 on Mar 24, 2019
While travelling from kurnool to hyderabad boarding AP 02 Z 0580 on 24th march.. they have stopped in place for dinner (Sri sai ram hotel near kothakota) where there is no quality food provided and when i questioned driver they replied there is no rules to stop in bus stands in telangana .. i would not have complained if the food is good ..and i observed that drivers had a special treatment including food.. please take action regading stops and getting the custmers quality food....
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [Apsrtc] — didn't received my refund amount

 Navya navvulu on Mar 23, 2019
K. Navya krishna,
Tirupathi, chitoor dt
I tried to book a ticket from chilakaluripeta to tirupathion 3rd march using apsrtc oprs payment. (Order number. [protected]). I used sbi bank internet banking for payment. However it was an incomplete transaction but money was deducted from my sbi bank account. When i enquired, they stated that money will be refunded in a week but i didn't received my money yet....
Complaint comments  Read comments [1]Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [Apsrtc] — rude behaviour of conductor

 [email protected] on Mar 22, 2019
I travel daily in 400y bus to and fro from kurmannapalem to kothuru junction and i have boarded the bus from kothuru junction today i. E. On 23/03/2019. There is this lady conductor who has given me a ticket. As soon as the bus reached atchutapuram she started asking me if i have to take ticket and as i earphones plugged in my ears i did not respond to her. She started yelling at me. I really don't understand why she is so rude. It's really disappointing.....
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [Apsrtc] — irregular behaviour and timing by the conductor

 Raja Mathangi on Mar 16, 2019
I have been travelling from vijayawada to nuzvid through nonstop service, service number - 3998, on 16-march-2019.
It is the first non-stop service and the scheduled time is between 5 to 5:15 am.
But due to the unavailability of the conductor the service is delayed and all the passengers suffered because of this. The bus delayed for an hour and even then the conductor did not reach. The second service conductor has to come a then the bus started.
Ideally first service means, people who are coming from far away places will be boarding. I travelled from hyderabad to vijayawada,...
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [Apsrtc] — bus pass renewal

 Bhavaniprasad Bandla on Mar 15, 2019
The timings are not following correctly, they are lazy and not doing there work, when a student comes for renewal of bus pass, they are opening lately and time to college or school or job is wasting for the renewal they are opening at 8:30 am and closing at 5-6 pm the timings are not following please rectify the problem that people had due to this buspass renewal...
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [Apsrtc] — apsrtc - vijayawada city buses irrelevant timings / tailing

 srikanth25dec on Mar 13, 2019
Dear sir/madam,

We are facing so many problems with apsrtc city bus services with irrelevant timings and two or three or more buses are going at a time (Bus tailing) with almost empty, this is creating so many problems to the passengers, even i tried to reach department members for the manager number or corresponding person to give a complaint and they are giving irresponsible answers.

Yesterday (March 12th 2019) i waited for the city bus almost 50 mins at benz circle - eenadu bus stop for the old 5 root bus towards pb siddhartha college and lost hope, so i don't like...
Complaint comments  Read comments [2]Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [Apsrtc] — reservation not informed by driver

 Leyman on Mar 11, 2019
We have occupied our seats before 30 minutes of the departure time. Later after 30 minutes the bus driver (Giddalur to hyderabad at 7:00am on 11/03/2019) came, informing that it is already reserved. Within that 30 minutes 2 buses are gone. Bus number ap27z 0330. There is no driver available for that 30 minutes. I got lot of problems with apsrtc this is one among them....
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [Apsrtc] — not coming on star sport channels

 ptbsmurthy on Mar 5, 2019
My account no is 96889769 and i am in south silver sports plan with moonthly subscription of nearly 260/- per month and i am getting all star sport channels. Now i was migrated to some other plan (Plan i don't know) and subscription enhanced to 360/- per month. Star sports channels are also not coming. It is requested to restore star sports channels immediately. Also requested to list of all channels provided to my plan including free channels to my mail id :[email protected]
Thanking you,
P t b sankaa murty
Bsnl retd s d e
Rajahmundry...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Andhra Pradesh State Road Transport Corporation [Apsrtc] — reservation problems

 msgtotarun on Mar 3, 2019
I have done reservation from tirupati to bangalore. But my hometown is chandragiri, which is next stage. Recenlty they have passed a rule that they will not share driver number details. As a result i can't board at preferred location even though iam on time, they had given me customer service number and there is no way to contact driver. Atleast ask them to add our prefered boarding (Customer preferred) points of our choice since we are paying full journey amount from tirupati to bangalore. Atleast we can rest assured...
Complaint comments  Read comments Complaint category Public Transportation

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