Andhra Pradesh State Road Transport Corporation [APSRTC] Customer Care
Andhra Pradesh State Road Transport Corporation
Customer satisfaction rating: 1%
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574
COMPLAINTS

Andhra Pradesh State Road Transport Corporation [APSRTC] Customer Care

Andhra Pradesh State Road Transport Corporation

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Address
Majestic Bus Terminus, Gubbi Thotadappa Rd, Gandhi Nagar
Bangalore
Bangalore District
Karnataka
India

Customer Care Phone Numbers and Contacts

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Toll-free:
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61
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17

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Contact Details

F.A.Q.

For Only SMS Queries:
+91 84 9990 0900

Customer satisfaction rating
1%
Complaints
574
Pending
1
Resolved
2
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Andhra Pradesh State Road Transport Corporation [APSRTC] related photos (72)

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Andhra Pradesh State Road Transport Corporation [APSRTC] Customer Care related pictures (72)

Andhra Pradesh State Road Transport Corporation [APSRTC] Complaints & Reviews

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Andhra Pradesh State Road Transport Corporation [APSRTC] — Driver rash behaviour on customer/traveller

 sarathkumartata on Apr 24, 2017
Hi,

I have travelled in apsrtc on 21/4/2017.

I was 15 minutes late for boarding, driver shouting on me for delay.

The reason for delay is, i have reached on time to bus stop. I have called driver and asked where is the bus. He said it is in front of kalamandir (That is one of the bus stop in hyderabad, kukatpally). I have searched there and there is no bus standing in that place. I have called him again he said same thing again. I am frustrated and went to help desk and asked where is this * service number bus. He said it is opp site to rs brothers (That...
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — Refusal to provide concession ticket for senior citizen

 Meclarin on Apr 19, 2017
Dear Sir,

I submit that while purchasing bus ticket for travelling from SRIKAKULAM to VISAKHAPATNAM by Non-Stop Bus on 18.04.2017, the ticket issuing Clerk has refused to give the Senior CItizen concession based on my Aadhar Card. The reason for the refusal as stated by the Clerk was that the Aadhar Card does not bear the full details of my date of birth( i.e. 10.02.1957), but it only contains the year of my birth ( i.e. 1957). Then, I produced my Driving License which contains my date of birth as 10.02.1957 and requested to give the concession. But, the Clerk has out-rightly refused...
Complaint comments  Read comments [1]Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — Bag

 ammaMahesh on Apr 13, 2017
I was coming from kadapa old bustand to proddatur by APSTRC BUS ON 12/04/2016 around 8/15 pm i forgot mmy luggauge thier

1. Day to day detailed book
2. One importent office file with cheques
3. Office Keys also

please find and contact me as early as possiable
My Name is Uma Mahesh,
My Address 10/661, K.K. Street, Proddatur
My contact No.9440219492, 8341274128...
Complaint comments  Read comments [1]Complaint category Universities

Andhra Pradesh State Road Transport Corporation [APSRTC] — Rash and reckless driving of the concerned person travelling super luxury bus to bhadrachalam from palasa depot

 Metta Srinivas on Apr 12, 2017
I would like to bring to your notice that i am travelling with my family in my own car from madhurwada to visakhapatnam today i. E on 12 apr 2017. As i am passing on highway by zoological park at around 8.10 pm an apsrtc super luxury bus from palasa depot going to bhadrachalam with no ap30z 0151 overtook from left side so close to our car and came infront of my way for which i have to slow down all of a sudden close to the kerb. As people have lot of respect and good will towards apsrtc buses and their drivers, the person driving the bus is well against that. Please take necessary action and counsel...
Complaint comments  Read comments [1]Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — Reservation seat not provided service no 2590

 karakavalasa raju on Apr 8, 2017
As I reserved the bus ticket on 08/04/2017 from Vijayawada to kakinada, service no2590, 21:30. My ticket no is 62046878 and my seat no is 18. Due to traffic jam I couldn't reach origin and even instead of that I didn't received any SMS alert from APSRTC OR CONCERCERN DRIVER CALL ALSO.
I conveyed all info to driver, where I catch the bus @ramavarappadu center due to your technical problem.
I travelled from vijayawada standing position.
Even I requested and conveyed the driver to provide my concern seat no18 to me. He said that not possible to provide my seat no18. to me.
Complaint comments  Read comments Complaint category Government Organizations

Andhra Pradesh State Road Transport Corporation [APSRTC] — Bad experience

 Jagadeesh Dasyam on Apr 3, 2017
Dear sir,

I traveled from hyderabad to tirupathi last friday on 31/3/17 through amaravathi service (47144 / bhel (Brmd) - tpt). He stop the bus in a jungle called jadcherla in a hotel. We request him to stop for some time in mgbs to have dinner it already 9 clock at mgbs but he did acceoted and stop the bus in that place at 10:45 and its an expensive hotel minim price for tiffin is 40 rupees +, and if we like to purchase any thing in the canteen they are selling all 5+ plus and the seller is saying that it is for coaling charges. Request to take an action on this and make sure to...
Complaint comments  Read comments Complaint category Travel & Vacations

Andhra Pradesh State Road Transport Corporation [APSRTC] — Bus arrival timings

 sanasan on Apr 2, 2017
The 1'0 clock apsrtc bus from proddatur to Bangalore which was supposed to leave at 1'0 clock hasn't arrived to the stand till 01:25. Service no of bus is 50204. I have called the driver but he says he is coming but no trace of bus till now. The bus starts from proddatur itself it's not coming from somewhere else. I have come at 12:45 and had to wait for the bus for almost 45 min. Hope this attitude change and driver's maintain timings...
Complaint comments  Read comments [1]Complaint category Other

Andhra Pradesh State Road Transport Corporation [APSRTC] — Passenger not permitted to travel in the bus/deficiency of service

 king ofsolar on Apr 2, 2017
Sir,

Sub:- “deficiency of service” non permitting passenger to travel in emergency

Ref:- service no : nil, bus no: ap28 z 5831, driver name : nil.

Route service from : machilipatnam to rajahmundry

Point of board: kalparru toll plaza

Time & date of boarding 7:19 p. M on 31-03-2017.

I by name dilip g. Tallada, boarded into the bus in an emergency situation to travel rajahmundry (Destination) as said above. But the bus driver cum conducter inhumanly ordered me to get down from the bus by saying "s. R. Closed”...
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — Apsrtc bus moving from bangalore to anantapur by flyovers

 Govardhan Y on Mar 31, 2017
All APSRTC bus from Bangalore to Anantapur, Anantapur to Bangalore passing through flyovers ​in Bangalore entrence from Airport to Hebbal . Without enough passengers in APSRTC bus, not crossing more then 15 seat's. Without minimum passengers how firm will earn basic amount recovery on diseal charges, bus daily rental, driver & conductor daily basis salary ...Etc. please​take necessary actions​, and please intimate to all DGM's to correct those mistakes...
Complaint comments  Read comments Complaint category Government Organizations

Andhra Pradesh State Road Transport Corporation [APSRTC] — Narasapur RTC Depot Conductor

 Obulasetty Rama Prasad on Mar 30, 2017
West Godavari District, Narasapuram RTC Depot Conductor Not accepted AADHAAR Card for Senior Citizen Concession to Senior Citizens. 4-2-2017 Narasapuram to Pamuru (Prakasam District) Direct Bus in Bhimavaram Stage 2 Senior Citizen Passengers are requested concession. See AADHAAR CARD. But Conductor Not Accepted AADHAAR CARD. The other all Depot Buses are Aadhaar Card and Number accepted to concession. Please action by Narasapuram Depot Conductor....
Complaint comments  Read comments Complaint category Citizenship & Immigration

Andhra Pradesh State Road Transport Corporation [APSRTC] — Ticket not issued

 mohan raj g on Mar 29, 2017
I am Mohan contact no8494818777,
I have travelled from thirupathi to chittoor on 27th morning at 1.15am i boarded a APSRTC bus no AP16 Z 0426 and i have asked for the ticket driver collected Rs 102 ticket price was Rs 92, driver didnt give me ticket and Rs 10 change he hurried me up to take a seat he didnt bother to give me ticket and the change when i reached chittoor i asked for ticket and my change he absued me rejected,
hope he didnt punch the ticket,
kindly check the dirvers obedience he is stealing peoples money...
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — Complaint by narsapur rtc depot conductor

 Obulasetty Rama Prasad on Mar 21, 2017
Respected sir,
West godavari district, narasapuram rtc depot conductor not accepted aadhaar card for senior citizen concession to senior citizens. 4-2-2017 narasapuram to pamuru (Prakasam district) direct bus in bhimavaram stage 2 senior citizen passengers are requested concession. See aadhaar card. But conductor not accepted aadhaar card. The other all depot buses are aadhaar card and number accepted to concession. Please action by narasapuram depot conductor.
Thanking you sir, awaiting your valuable reactions!
Yours sincerely,
Obulasetty rama prasad
Bhimavaram
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — Refund of online ticket reservation complaint

 swacha on Mar 21, 2017
I have made a E-ticket booking to ONGOLE on 13-03-2017 from HYDERABAD, boarding point SR NAGAR at 11:00 PM Super luxury bus. After making payment through sc internet banking the E-ticket was not generated but my account was debited Rs.494/- and the SC Internet banking transaction ID:-

13/03/2017 PURCHASE AT APSRTCONLINE IN 21:01:55/18222 INR 494.00 1, 078.42

Please find the enclosed Email communication copy with APSRTC...
Complaint comments  Read comments Complaint category Travel & Vacations

Andhra Pradesh State Road Transport Corporation [APSRTC] — Non providing POS mechines to bus conductor for cashless

 modernsociety on Mar 14, 2017
APSRTC failed to provide POS Machines to their conductors in Buses for the support of passengers and as well as Go cashless by PM Modi sir. please provide POS machines in all APSRTC Buses as early as possible since their conductors denied to provide change and always non giving change up to five rupees always to all saying that no change. This is a very difficult to poor people. Now a days all are having debits cards. so issue POS machines to conductors immediately....
Complaint comments  Read comments Complaint category Government Organizations

Andhra Pradesh State Road Transport Corporation [APSRTC] — Refund

 sur572ac on Mar 12, 2017
I have made a E-ticket booking to Vinjamur on 12-03-2017 from bangalore hitech bus. After making payment throughkarntaka bank debit card gateway the E-ticket was not generated but my account was debited Rs.512/-
and i was cancelled i want refund .cancellatoin details as follows.

Ticket No. 61419617
UID Number 7927
Service Code/Name 5227/KVL-KDP-BNG
Service Category SUPLUX
From VINJAMURU To BNG MAJESTIC
Pickup Point VINJAMURU Date of Journey 12-Mar-2017
Pickup Address Depart On 12-Mar-2017 19:30
No. of Seats 1 ( Adults:1 Children:0) Arrival...
Complaint comments  Read comments Complaint category Other

Andhra Pradesh State Road Transport Corporation [APSRTC] — Unethical Behavior

 trvlcompl on Mar 7, 2017
Harrowing Experience
On Suinday ( 05-March 2017 ) travelled from Vijayawda to Chennai by Garuda Service No 35115, My seat number was 3, booked online. While booking, if any indication given in the chart that seat 4 will be used by Driver and Co-driver as Berth ( for sleeping ) with an extended Plank ( to stretch their legs ), definitely would have chosen some other seat.
Because, driver and co-driver felt seat 3 is an encroachment, so, they hardly allowed me sleep properly.
It was a harrowing experience, having paid nearly 1000/- for a ticket. So, I request the authorities either...
Complaint comments  Read comments [1]Complaint category Government Organizations

Andhra Pradesh State Road Transport Corporation [APSRTC] — Refund status

 Akhila K on Mar 5, 2017
Hi Team,

I have booked a ticket from kurnool to Tirupathi on 31/01/2017 and cancelled it on the same day which is booked on the name of Akhila K.
I received an e-mail from APSRTC on 01/02/2017 stating that the amount will be refunded with in 7-14 working days.It's been more than 1 month now but the amount is not refunded yet. I tried contacting your customer care but the response from them is they have refunded the amount and asked me check with the corresponding bank and when I contacted the bank customer care, they asked me to confirm with Apsrtc as they haven't received...
Complaint comments  Read comments Complaint category Banks

Andhra Pradesh State Road Transport Corporation [APSRTC] — Rude behaviour of the driver

 Lakshmi220225 on Mar 5, 2017
Dear sir, we reserved ticket (seat # 1, female, service number-6926., DOJ: 04-mar-2017 ) online today. Bus driver SS Vali-(contact number-7382863322) had rude behaviour today with the female senior passenger. She was unable to show the message in her mobile as she was not familiar with the mobile, she had the number written on paper. But the driver said they can't consider papers and asked her to step down.
Luckily she was able get the message in mobile, driver calmed down. Other wise he wouldn't have allowed her to travel.
This is very very rude behaviour of him with the passengers...
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — Slow driving

 rosaiah yadav on Feb 17, 2017
We are started from tirupati at 6 am to kadapa ( tirupati-kurnool bus) on 17-02-2017, service number-TNA76519 (1900TPU7) driver number-21z0551. We crossed rajampeta at 9am. How much time will reach to kadapa. At starting we asked driver at what time we reach kadapa he will tell that 3 hours. We have an interview at 10 am what we will do. Please take action on this driver. That's why people hate apsrtc journey....
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — 333 city bus

 P.krishnaiah on Feb 13, 2017
Pl note and instruct or control that the 333 bus( vijayawada to Pamaru center)survises not flying as per timings and also if one bus comes to ITI stage at vijayawada, besides there are two or Three in line or arrival. Which is inconvinience to passenger's and they in race to over take each other, due to that unsafe to inside passenger's for freqent jercks because ofapplying the brake and which is not there in other services. .you may also observe in in cash collection comparison in this buses .
HopeThe APSTC will take care in passengers safety &health
Regards,
P.KRISHNAIAH
Complaint comments  Read comments [1]Complaint category Insurance

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