Andhra Pradesh State Road Transport Corporation [APSRTC] Customer Care
Andhra Pradesh State Road Transport Corporation
Customer satisfaction rating: 1%
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COMPLAINTS

Andhra Pradesh State Road Transport Corporation [APSRTC] Customer Care

Andhra Pradesh State Road Transport Corporation

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Address
Majestic Bus Terminus, Gubbi Thotadappa Rd, Gandhi Nagar
Bangalore
Bangalore District
Karnataka
India

Customer Care Phone Numbers and Contacts

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Toll-free:
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50
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16

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Contact Details

F.A.Q.

For Only SMS Queries:
+91 84 9990 0900

Customer satisfaction rating
1%
Complaints
556
Pending
1
Resolved
2
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Andhra Pradesh State Road Transport Corporation [APSRTC] related photos (68)

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Andhra Pradesh State Road Transport Corporation [APSRTC] Customer Care related pictures (68)

Andhra Pradesh State Road Transport Corporation [APSRTC] Complaints & Reviews

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Andhra Pradesh State Road Transport Corporation [APSRTC] — Slow driving

 rosaiah yadav on Feb 17, 2017
We are started from tirupati at 6 am to kadapa ( tirupati-kurnool bus) on 17-02-2017, service number-TNA76519 (1900TPU7) driver number-21z0551. We crossed rajampeta at 9am. How much time will reach to kadapa. At starting we asked driver at what time we reach kadapa he will tell that 3 hours. We have an interview at 10 am what we will do. Please take action on this driver. That's why people hate apsrtc journey....
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — 333 city bus

 P.krishnaiah on Feb 13, 2017
Pl note and instruct or control that the 333 bus( vijayawada to Pamaru center)survises not flying as per timings and also if one bus comes to ITI stage at vijayawada, besides there are two or Three in line or arrival. Which is inconvinience to passenger's and they in race to over take each other, due to that unsafe to inside passenger's for freqent jercks because ofapplying the brake and which is not there in other services. .you may also observe in in cash collection comparison in this buses .
HopeThe APSTC will take care in passengers safety &health
Regards,
P.KRISHNAIAH
Complaint comments  Read comments [1]Complaint category Insurance

Andhra Pradesh State Road Transport Corporation [APSRTC] — Not provided bus which is mentioned during booking

 Poola Mahesh on Feb 6, 2017
I had booked ticket from kurnool to tirupathi on feb 5th. Actually during booking bus model was Amaravathi scania. But I when it was arrived it was only volvo. U have charged scania charges and provided volvo bus. How can you provide volvo in place of scania. You change bus model in reservation system or else reduce the price. You are cheating customers by taking high fare. My bus service num 47144. You have charged scania fare and not even providede garuda plus service. Take action. Otherwise going to lodge complaint regarding this. Thank you...
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — No confirmation for bus cancellation and Refund not received

 surya kirangupta on Feb 2, 2017
I am the passenger who suppose travel on 1-Jan-17 from Kurnool Town to Bellary in the service number 51233 pertaining to Yemmiganur Depot. The bus was not reached only on that date and i have not received any communication from APSRTC that the bus is got cancelled.

I had contacted apsrtc complaints box for the same. They have given us the number of the Depot Manager. His phone is always not reachable. Further, they have informed that the depot people have not updated the status of bus as cancelled in RTC.
I had mailed to online support, Regional manager and Zonal Manger.....
Complaint comments  Read comments [1]Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — Mosquitoes and ac not sufficient

 Goutham Vidhya on Jan 29, 2017
Travelled on 29 jan in bus service number 48603 from ogl to hyd with ticket number 59641777. bus hygiene is very poor with lots of mosquitoes and bad smell. even the ac is not enough and was started very late.when asked, we didnt get satisfactory reply or action. everyone in the bus is feeling the same discomfort and are scolding the crew. kindly improve the facilities....
Complaint comments  Read comments Complaint category Government Organizations

Andhra Pradesh State Road Transport Corporation [APSRTC] — Bus cancellation

 Savitri Jayaram on Jan 27, 2017
I had booked ticket no 59673216 via red bus for APSRTC servce from Badrachalam to Vijayawada for 12-01-2017 service no 9351 seat no 17-18. The bus was cancelled without information to us. I received a message from APSRTC to cancel the ticket on or before 27-01-2017. When i tried cancelling, the there was error saying -ticket no invalid. When i contacted customer care they informed me that i have to cancel through red bus portal I loged a complaint in redbus portal dt 14-01-2017 -complaint no 493666. So far they have not replied or refunded. Since i have been put to lot of inconvenience by your bus...
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — Not attending phone call and bus started leaving reserved passenger

 yammi2357@gmail.com on Jan 22, 2017
Booked Kakinada to Visakhapatnam bus tickets starting at 6:30am on January 22, 2017. We Reserved 4 tickets in that bus. I made phone calls about 10 times to the bus driver anjaneyulu to inform that we will board at different point because of some personal problems. He did not respond to phone calls and bus left without us. I am a student because of driver's irresponsibility wasted about 900 rupees. If the driver's don't respond to phone calls APSRTC should not have given any driver's phone numbers 15 minutes earlier. Why to mislead us. Please provide justice....
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — Miss behaviour of conductor with passengers

 Vineela Chinnamsetty on Jan 14, 2017
Not even giving change for rs.20 and behaving arrogantly in front of others.
Money that i should give should be rs.13 and i have given rs.20. She stated yelling at me saying what for you get into bus without even having change and bla bla. Finally she took change from bag gave it to me. Though she is having change she started shouting unnecessarily as if we are travelling for free. Please take some action teaching how to behave with passengers.

Lady conductor,
Vijayawada to amaravati bus no.301,
Time 5.30 am,
Bus type-pallevelugu.
Date of journey.14/01/2017
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — 11hrs journey from Hyderabad to Vijayawada

 srikanth24 on Jan 13, 2017
Service number 91864(special)

I'm traveling to Vizag from Hyderabad.

Started at 8pm in 12th January 2017. The actual departure time for Vizag is 7am. But I was in Vijayawada by 7am. I never heard that it will take 11 hours from Hyderabad to Vijayawada.

I'm still traveling, I don't know when I will reach Vizag.

They charged 50℅ additional for all special buses but maintaining the service like this.

Worst service by Apsrtc....
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — Negligence of Driver

 Prem 312 on Jan 13, 2017
I have to travel from Hyderabad to Vijayawada and I have to board the bus at Miyapur Alwyn X roads at 11PM. I came to stop on time. The bus came and had crossed that stop without me boarding into it. The driver did not called me, I've called him and it was switched off. So I had tracked the bus and boarded it at Kukatpally. It is difficult for me to chase the bus in that traffic at that time. The driver instead replied very negligently. Do take a severe action against him immediately.

Driver name-P.P.Rao
Driver no.7382905403
Service no.90774
Date of Journey -...
Complaint comments  Read comments [1]Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — 4563 service conductor bheaviour

 Jeevitha v on Jan 11, 2017
I travelled on date 11/01/2017 in service 4563 which travels from Bangalore ..where driver takes pay from me 500 rupees due to festive season .. if I'm querying back the wired answer I GT frm him is management only taking money why I cannot .
Why we need to pay additional amount if it s festive season ...

Rather than APSRTC beggars are far better ......
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — Refund of my ticket or cancelled service3875 by APSRTC on 24.12.2016

 dvgr25460 on Jan 7, 2017
I am venugopal RaoDV, I have booked my seat by subject service no. For 24th decemeber 2016 to be started from bangalore at 18.30pm to ongole. The service was cancelled by the corporation and i have not received any information of cancellation. Person at inquiry counter at majestic was talking so rough, as if bus cancellation by apsrtc is also my fault. He was reluctant to give the correct information and careless toward the passenger. I took the another ticket by garuda at 09.30pm to ongole. After coming to ongole i cancelled my ticket (no.58496892; uidno.5827; service no.3875)but so far i have...
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — REFUND OF CANCELLED SERVICE NO.3875/bng(majestic)-VJA

 dvgr25460 on Jan 5, 2017
I have booked my seat by subject service no. For 24th decemeber 2016 to be started from bangalore at 18.30pm to ongole. The service was cancelled by the corporation and i have not received any information of cancellation. Person at inquiry counter at majestic was talking so rough, as if bus cancellation by apsrtc is also my fault. He was reluctant to give
the correct information and careless toward the passenger. I took the another ticket by garuda at 09.30pm to ongole. After coming to ongole i cancelled my ticket (no.58496892; uidno.5827; service no.3875)but so far i have not received refund...
Complaint comments  Read comments Complaint category Other

Andhra Pradesh State Road Transport Corporation [APSRTC] — Abusive behaviour on a lady Co passenger

 sanjanareddy on Jan 4, 2017
Service no:50818, dated 4/1/17at 14:38 from palamner to kuppam Apsrtc bus service conductor number:555592.pallevelugu busVery idiotic and harsh behavior of conductor to the fellow lady passenger.. Using such filthy language on the ladies like #### off She was carrying a small boy who was very ill. He wanted him to stand and the baby could not do so.. For that reason he started talking nonsense and shouting at the lady like a maniac. How can anyone talk so badly.. Please take action on this guy....
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — No signal near Appa Junction Outer Ring Road

 Pooja Bhattacharya on Jan 4, 2017
Hi,

There are no signals near the Appa Junction Roundabout. People get confused and the vehicles come from all directions. In take this route everyday for work.

Please take this matter seriously from as it is a safety hazard for people taking this route regularly. Also there are no street lights in that area may be because of the army cantonment. Its very risky....
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — Refund for the ticket no 59345841 from anantapur to kadapa on 28-12-20161

 Ravi prasad Balla on Dec 29, 2016
I have booked on line ticket in apsrtc on 28-12-2016 from ananthapuramu to kadapa for the bus at5.00a. M belongs to rayadurgam depo of ananthapurmu disrtct. But the service is cancelled due to back water of gandikota reservoir near at railway kondapuramu. The ticketamount has not been reimbursed to me so far.in this connection i have contacted to the apsrtc to the no 08662570005. They informed me to contact depo manager of rayadurg. The depo manager phone is not working. I request to reimburse the the ticket amount at an early date
B. Ravi prasad
Deputy executive engineer,
Vigilance...
Complaint comments  Read comments [1]Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — Daily service rtc buses

 Prasu Prasanth on Dec 29, 2016
First of all it's not a complaint. It's just a suggestion for the great APRTC that it is better to have SHELFS in the daily bus services which are plying within the city. such facility will be beneficial to the students who are carrying their college or school bags and the citizens who go to their respective jobs along with lunch boxes or carriage of their meals. And such facility will also save place to stand in the bus. Thank you APRTC....
Complaint comments  Read comments Complaint category Travel & Vacations

Andhra Pradesh State Road Transport Corporation [APSRTC] — No proper checking done in Bus

 anju vishnu on Dec 28, 2016
While doing reservation of a seat a male cannot book a seat beside female.
But some gents are booking the seats as female and sitting .
The conductor is not at all checking the details of ticket whether, he is male or female, ticket number, nothing . And the conductor's are not responding properly for our inconvenience. We are not comfortable to travel.The bus I have traveled is APSRTC No.5433 From Bangalore to Tirupathi.And I have booked my seat in two seater only....
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — About my money refund

 gunda sriramanjaneyulu on Dec 29, 2016
I booked a ticket on 10/12/16. due to incompleate transaction money had cut from bank to apsrtc account.

i booked an ticket in apsrtc app on that time the ticket had not booked
perfectly because of technical problem the money had cut from my account in crop bank 519 rupees . after that, i had called customer care then they said after 2 days the money is refund. i booked my ticket 15 days before the money had not refund.

vizag to guntur
i booked phone no:9553209123
ref no:0220161210076365226
my contact no:8500329207they will not refund...
Complaint comments  Read comments Complaint category Business & Finances

Andhra Pradesh State Road Transport Corporation [APSRTC] — Unauthorized fare collection

 Chaitanya Surapaneni on Dec 28, 2016
APSRTC bus service holding a number of - AP 03TC7779 on 28th December 2016@11.am, collected unauthorized fare from me Manubolu to Nellore, where as the conductor collected fare from Gudur to Nellore, after questioning he informed me that bus is non-stop, & so he collected fare of Gudur- Nellore.
First thing is there is no display of non-stop board on bus & second thing is if it is non-stop why did it stop at Manubolu?
For their incorrectness why should a common man pay more? please take action against those people.
How to stop these activities at ground level & how should a...
Complaint comments  Read comments Complaint category Unauthorized charges

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