Andhra Pradesh State Road Transport Corporation [APSRTC] Customer Care
Andhra Pradesh State Road Transport Corporation
Customer satisfaction rating: 1%
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595
COMPLAINTS

Andhra Pradesh State Road Transport Corporation [APSRTC] Customer Care

Andhra Pradesh State Road Transport Corporation

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Address
Majestic Bus Terminus, Gubbi Thotadappa Rd, Gandhi Nagar
Bangalore
Bangalore District
Karnataka
India

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
72
down
18

Phone:

Additional info
Contact Details

F.A.Q.

For Only SMS Queries:
+91 84 9990 0900

Customer satisfaction rating
1%
Complaints
595
Pending
0
Resolved
4
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Andhra Pradesh State Road Transport Corporation [APSRTC] related photos (75)

Andhra Pradesh State Road Transport Corporation [APSRTC] Complaints & Reviews

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Andhra Pradesh State Road Transport Corporation [APSRTC] — excess charging to a senior citizen

 gubbisurappa on Jul 27, 2017
On 25th July 2017 I boarded bus No.APO3Z-0174 at Mulbagal to Bangalore. i produced Senior Citizen Card issued by KSRTC, driving license as also Pensioner card issued by my Bank STATE BAN K OF INDIA in support of my age. The conductor refused to accept these documents and insisted me to produce Aadhar Card. I told the conductor that since Aadhar is a very vital document in the present day context which is not generally carried by any individual. He categorically said as per APSRTC rules only Aadhar is acceptable and not any other documents. As a mute passener, I paid Rs.109/- for journey upto TIN...
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — bus facility

 SRINIVASA JAYADEV Muppirala on Jul 19, 2017
Sir,
We are residing at chinamushidiwada near by pendurthi. I observed so many times that passengers travelling on foot board who wanted to travel from 6to9am. To day one student met with an accident while getting in to the bus. By luck nothing happened to him. You have only limited buses at that peak time. Please provide some more direct buses towards gnanapuram railway station to facilitate travelers to reach station in time.in this time autos are coming very frequently and you are loosing your business. So please increase frequency in this 6 to 9 peak time to avoid foot board travel....
Complaint comments  Read comments Complaint category Schools

Andhra Pradesh State Road Transport Corporation [APSRTC] — about driver cum conductor

 Muneendra babu chigurakula on Jul 18, 2017
Sir, bus no. Ap 03 z 5233 from tirupati to gudur at 7.35 pm on 16-07-2017 i have traveled to naidupet the driver cum conductor has been dealed with me in worst manner. He had distrupted my self respect. He must be punishble. So kindly be punished him to avoid such incidents. My view will expose in ur presencr if necessary. Ch. Muneendra babu, cell 8801835575...
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — bus failure at jadcherlaat mid night

 bhargavit5 on Jul 15, 2017
Hi,

There was bus failure of adn depot while coming from hyderabad. The failed due to air lock at jadcherla at 12:10 am. I had done reservation by paying rs.52 more than the base fare so that i can reach on time and safely. The officials were less concerned about the passengers and were asked to take other buses, while buses coming from hyderabad were all full as it was weekend and we were asked to travel by standing, though we waited for 3 hrs at jadcherla. The corporation dint even thought to arrange other bus and response from officials was disappointing when driver asked for...
Complaint comments  Read comments [3]Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — Money refund

 Nharikareddy on Jul 7, 2017
I have booked a ticket from nellore to Visakhapatnam through apsrtc online on the date 27/6/2017 journey date 28/06/2017.but for network problem ticket booked and my seat hasn't confirmed from my account the has been deducted to apsrtc online account.smae time u called apsrtc customer care that person said that your money refund my with 7 working days and sujjested to send a mail to online.support.apsrtcinline.in

Please find the attached image of bank details and refund immediately plzz
Please do needful

Thanks®ards
N Harika
9946779815
hari_3015@yahoo.com...
Complaint comments  Read comments [2]Complaint category Credit Cards

Andhra Pradesh State Road Transport Corporation [APSRTC] — Lost Gas Stove in Transport--Kakinada

 Siva Vamsidhar on Jul 1, 2017
Sir,

My Name is Vamsidhar.I have Sent a gas stove to Rajahmundry on 20/06/2017 from Kakinada Bus stop in APSRTC daily Transport wit MR .NO---1794797 & Bus No--AP05 TB 9688.It did not reach Rajahmundry Till now. I talking to people at Kakinada Mr.Narayana and informed about the missing Stove and till now no proper response was given. They were telling Driver is not responging

Request you to help me

Vamsidhar
9246109898...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

APSRTC — Money not refunded for incomplete transaction [Resolved]

 satyasai romala on Jun 28, 2017
I tried to book a ticket from bhimavaram to vizag on 24th june using apsrtc oprs payment. (order no. 3025535632). I used indian bank internet banking for payment. However it was an incomplete transaction but money was deducted from my indian bank account . When i enquired, they told it will be refunded in 48hrs. But it did not happen. Kindly see to refund my money

--satyasai
(ph. 9494875087)...
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — Worst behavior driver journey: kakinada-visakhapatnam service no: 2657 driver: p a samuel contact no.: 7382910889

 Ganesh deepu on Jun 19, 2017
Sir

Journey: kakinada-visakhapatnam service no: 2657 driver: p a samuel contact no.: 7382910889
My phone number 9247600313

At sarapavaram bus wait 10 mit's. Reservation counter ii front 5 feet i asked him i want took want a water bottle. But stupid driver is worst language on apsrtc travel customer (Me) i real first time i ln apsrtc vast employee please provide good language person driver's other wise you lose all travel member. We choose private travel. * (I humbly request please suspended 1 week) because i paying
Money for apsrtc department i am travel...
Complaint comments  Read comments [1]Complaint category Other

Andhra Pradesh State Road Transport Corporation [APSRTC] — Negligent behavior of driver

 manisha mosa on Jun 16, 2017
Respected sir,

I was waiting at the bus stop for tekkali - sompeta service at 8:30 pm on 15th june, 2017. But the bus didn't stop at the point. I had to go by bike for 3 more kilometres and catch the bus. When asked the reason for the same, driver answered very negligent with rude behavior. His answer to that was it was not rtc service and its hirer service. Depot srikakulam. The ticket details : tna37735, 1445vspi s013, drv:900002 30y1188 ; cnd :450912 qn56152885...
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — Worst & bribe management of apsrtc

 Bhavana Karagani on Jun 15, 2017
I'm studying in one of the degree colleges in gopalapatnam. As it is a new academic year, i applied for the bus pass through online & took the application along with 10th marks memo to simhachalam depo. The simhachalam depo members simply told that they won't accept this application & they also said that apply for bus pass in my college only. They also suggested one of my college staff name (Who generally collects money for doing bus passes). This means that depo members are linked up with my college & both institution members collecting bribe indirectly from the students itself....
Complaint comments  Read comments [1]Complaint category Education

Andhra Pradesh State Road Transport Corporation [APSRTC] — Complaint on rtc bus stand visakhapatnam

 Kamal Konisi on Jun 13, 2017
I am a software engineer and i work in vishakapatnam. Recently i have used toilets in vishakapatnam bus stand and i was disappointed by the maintenance of the toilets. Despite of paying 2rs and 10rs for the toilets usage the maintenance is very bad. U observed the following issues
It is not hygienic.
It is not clean
Full of water leakage
Foul odour
As a responsible citizen i want to take up of the issue to the government and hoping that you will consider my complaint and resolve the issues asap and make vizag bus stand much more cleanlier then now....
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — Not given change

 sirisharavi on Jun 13, 2017
I traveled from vizag to anakapalli on 12-6-2017 through telugu velugu bus no:ap9255 cond no:751076 dri no:257 tn-c09790. I gave rs.100/- note to the lady conductor (Name not known) and she give me 16/- and told to ask balance 50/- at my halt i.. E, at anakapalli. While i getting down i asked her about balance 50/-. But she is telling that i gave her only 50/-. I am not bothering about 50/- just like this type of persons (Conductor) your apsrtc shall come bad name. So its my humble request to the management to punish her and see not to face this type of problems to anybody.in future.
Complaint comments  Read comments [1]Complaint category Other

Andhra Pradesh State Road Transport Corporation [APSRTC] — Issuing of student bus pass

 basheer rocks on Jun 12, 2017
I'm a student of tanuku polytechnic college. I live in rajamahendravaram. I need a student bus pass to travel every day to my college. When i approached your authorities to get the facility of student pass, they ask me to go to kovvur station for bus pass. It is being difficult me to get the student bus pass every time. So, kindly modify your rules such that any student can easily use the facility of student bus pass. Thank you sir......
Complaint comments  Read comments [1]Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — Complaint about semi luxury unhygienic buses

 drk1999 on Jun 12, 2017
I booked online 2 tkts to vijayawada (Both way) from hyderabad in semi luxury serv (Do this bld* corp heads know the meaning of luxury???) unhygienic seats, engine noise etc... If you see driver cabin its horrible i don't understand how he is sitting and driving... Is there union leaders are sleeping!! They r only bothered about giving speech sitting in a/c rooms...
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — Re: [ticket no: 1093476] refunding the amount for the ticket not onboarded

 kamaldev on Jun 12, 2017
I want to share a worst expereince with the ap transport and its is completely non acceptable.

1.) i planned for the trip for the tirupati on 27th may 2017 from the apsrtc and i booked the bus under the abhi application.

The timing was 3:10 pm and we were waiting near the kr puram over bridge and spoke with the driver of the garuda bus (Service nos 2636) they told that the bus will be waiting near the foot step bridge, we were waiting for the bus and it was late for around 45 min.

After 45 min delay the bus came and crosses the bridge infront of us and...
Complaint comments  Read comments [1]Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — Regarding rash driving of tirupati depot driver named. B s manyam

 Subhash Marri on Jun 12, 2017
We were travelling from tirupathi to hyderabad on 11th june 2017 @8.30 pm. Service no : 96547. Driver name b. S manyam. Phone no:7382879720. On the way. We the passenger suggested him to drive slow. Then also he was driving rashly. That he can't control the bus for few seconds. We are getting fear and few ladies in the bus were afraid. Sitting at the back seats. We told him to stop the bus or otherwise let's go to depot. I told him i will complaint against you to the dm of your belonging depot. He was saying ya go on. Then i tried calling toll free number. It was not in use. So this is the thing...
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — Narsapuram etc deposit, irresponsible duty travelling from Narsapur to Tanuku

 NANI BABU Ariminti on Jun 3, 2017
Dear sir

Today iam waiting for bus when i asked, in enquiry he said that bus will come 9 pm, i asked 8:30 pm. After one hour he will say bus will come another half an hour, these is the irresponsible duty's and irresponsibility because of he is government employee so negligence. Why government is given jobs like this type of employment.

Iam waiting still 9:40 but no bus is coming.
I asked a question about rtc
Why maintain depots??
Private traveller is so better than rtc???
Why employment???
Why irresponsible???
Where customer...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Andhra Pradesh State Road Transport Corporation [APSRTC] — Rash behaviour of driver

 Ajay@nellore on May 28, 2017
Bus number ap16z0488. Garuda service. The driver rash (Elder driver) behaviour and refused to ticket to nellore, only giving to vijayawada and hardly say to get down. The time is 1 o clock mind night. We suffer a lot. I am travelling 10 to 15 on my job purpose. This sad thing the time. We respect aprtc. But the behavior of that driver is not good with a passengers and suffering us midnight. I think he drunk....
Complaint comments  Read comments Complaint category Other

Andhra Pradesh State Road Transport Corporation [APSRTC] — Non refund of amount for the tickets not issued

 nagaraja babaji Nucharla on May 23, 2017
My name is N.N.Babaji. I have tried to book 5 seats in your service no.3704 of Masulipatnam depot from Guntur to Bangalore on 6.5.17 for travelling on 7.5.17. Though the amount of Rs.3654/- was deducted from me the tickets were not issued. Your transaction no. is 219223. Though 17 days have passed the amount was not refunded to me. It may be refunded immediately...
Complaint comments  Read comments [1]Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — Order no #115127425

 Ananthi Kumaran on May 4, 2017
I have placed an order for two car vaccum cleaner and one fast mobile charger vide order ni #115127425. I received today 4.5.2017 only one box containg only one vaccum cleaner. The amount i paid as per the invoice pasted on the box Rs 639 to the currier man with a belief that all my ordered items are there. After the currier man left my place I found only one vaccum cleaner was there where has he has collected full amount for my three items. I kindly request you to deliver the rest of the item immediately so our faith on SHOPCLUE is maintained. Hope you will react immediately and do the needful.
Complaint comments  Read comments Complaint category Electronics & Appliances

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