Andhra Pradesh State Road Transport Corporation [Apsrtc] — Bus got delayed to the point

Have done RTC booking from guntakal to Nellore as I haven't get private travels from there, so the bus was suppose to come at 9pm but it got delayed by 1.30 hrs and arrived at 10.20pm to the point which is very bad experience.
The point here that I wanted to mention is, apsrtc won't allow any person if he is not available within the time and driver would not wait for customer not even to 10m because I had the same experience when I was travelling to Nellore from Hyderabad and i was late for 10m to reach the station and he left intentionally, i literally suffered a lot during that time and tried to come highway and picked up another private service, but here we have to wait hours of time if the RTC bus got delayed due to some reasons which is very bad.
They need to change their mindset and shoud not act like that, see RTC organisation is still alive here because of customers only.
Rule is a rule for everyone, why the customer should wait if RTC is getting late and why don't you wait for a customer if you are on time to the point. Please be careful on this and thanq

Jai Hind