Andhra Pradesh State Road Transport Corporation [Apsrtc] — Bus operator irresponsibility & contact number not working

I'm booking a tiket anakapallibypass to guntur on 20/2/2021 night 8:40pm bus timing ...I have msg from Rtc .. contact details are not working operator phone number is an out of service..there is no phone call from bus operator ..I'm called customer care from their side also no details about operator ..how I can catch my bus on heavy traffic on anakapalli bypass road . . after 1hr I catch the bus. Asked to driver why u are not calling to me. They said my no not working, &asked another operator has another phone. At least u can call me that phone or other passinger phone u can use . .bus drivers has irresponsibility on their Duty..I'm a young person&educated so no problem..other wise old people, uneducated ladies what they can do that situation..every time RTC bus booking time feels unhappy...I want explanation & take an action on bus operator .my phone [protected]