Andhra Pradesh State Road Transport Corporation [Apsrtc] — I'm complaining about the rude behavior of enquiry officer

I'm complaining about the enquiry staff in particular region of Anantapur RTC bustand.
The person sitting In the enquiry room at the RTC bustand not even responding correctly and not telling next bus timings.
The one bus is on running and was full of passengers, I asked him about the next bus but he told that you have to pick the running bus even it will be full of passengers. And we don't know the timings for the next bus.
Is this the right answer that given by the staff?
And he don't know the bus timings and working there and taking salaries on time.
It's about 4 hours journey how can a passenger can stand in a bus.
And in some bustands there will no any staff person is sitting in enquiry room, and it always be empty.
Some passengers doesn't know about the timings how inconvenient the APSRTC working staff are doing.
Please change this kind of system.