Andhra Pradesh State Road Transport Corporation [Apsrtc] — More amount deducted in ticket Cancellation

Address:

Vijayawada

I booked online tickets for both onward and return journeys on 26-Dec-2023. Below are the ticket numbers. I cancelled both tickets on 30-Dec-2023. It was observed that my refund amount for my onward journey is incorrect and more amount is deducted. It appears that the concession that I have received for booking both onward and return journeys has been deducted in my onward journey cancellation. As I cancelled both journeys tickets, this deduction should not have happened. Also, there is no mention of levy charges deduction in APSRTC norms as per the screenshot attached, however, they are also deducted in my cancellations. APSRTC customer care are ending the call after raising this concern. Please check and do the needful.

Onward Journey ticket #:[protected]
Return journey ticket #:[protected]

G Sravan Kumar.
My contact number: [protected]