Andhra Pradesh State Road Transport Corporation [Apsrtc] — negligence and irresponsibility of apsrtc conductors against reservation passengers

Dear sir
I have reserved your bus from bhadrachalam to rajahmundry with service no 24432 seat number is 3. I didn't get the driver number and when i approached the enquiry counter there they said that the bus just left the station without any call or any announcement the bus left the bus stand. I got the bus driver no from enquiry counter and called them. When i asked the conductor about the situation there is no response from them and continously cancelled the call and they switched off their mobile. This is the negligence and irrespective irresponsible nature of the apsrtc conductors. Even i am the reservation customer without any attention and respect they escaped and there are no other buses so i have to cancel my trip and lost my money and my valuable time. I am attaching you the call log when i contacted the conductor and my ticket which i have to do the journey.
So take action on them for any future problems for other customers and refund my money.