Andhra Pradesh State Road Transport Corporation [Apsrtc] — Pick up issue

Service no:3664
Ticket no TR[protected]
PNR no[protected]
From tirupati to vijaywada
My boarding point in Nellore at 6:25AM.
I was waiting for bus 6'O clock itself.
Simultaneously i was bus status in Apsrtc app it showing not at all bus assigned.
It not spouse to happened right.
When I raise the compliant in the sense of where is the bus.
They're replied like sharing the diver details.

I would like to get refund.