Andhra Pradesh State Road Transport Corporation [Apsrtc] — Product delivered with damage and no update on late shipment

We have parcelled mangoes from Annavaram to Hyderabad Bhel through ApSRTC on[protected] delivered to Hyderabad BHEL cargo office on[protected]. Parcel almost damaged and no proper response on late shipment. After tracking from the of sending, received call after 5 days and product become useless.
For 10 hours journey taking 5 days to shipments causing the product become waste.
Below are the product details.
1 parcels Booked to siva ramakrishna with Track No:35015733.