Andhra Pradesh State Road Transport Corporation [Apsrtc] — Refund status

Address:

522002

Hi Team,

I have booked a ticket from kurnool to Tirupathi on 31/01/2017 and cancelled it on the same day which is booked on the name of Akhila K.
I received an e-mail from APSRTC on 01/02/2017 stating that the amount will be refunded with in 7-14 working days.It's been more than 1 month now but the amount is not refunded yet. I tried contacting your customer care but the response from them is they have refunded the amount and asked me check with the corresponding bank and when I contacted the bank customer care, they asked me to confirm with Apsrtc as they haven't received any Refund through Apsrtc.
Again I contacted Apsrtc customer care and they asked to lodge a compliant regarding this.
Also attaching the AC statement for the same for which the refund amount is not credited.
Could you please check and refund the amount at the earliest.