Andhra Pradesh State Road Transport Corporation [Apsrtc] — Regarding late of Bus

Dear Sir, I was traveling in a bus from kakinada to Anakapalli service no 2855 Bus no:AP05 5138 as I boarded at Kakinada the bus reached to Pitapuram at 5:30 AM bus still not moved time was 6:00 AM we asked bus conductor he said luggage are loading, Agent loading the luggage name RTc Agent John he has given reply arrogantly as we asked him how much time it will take luggage.I am going to my hometown Anakapalli as my relative expired so iam experiencing very bad related to bus service plz take further necessary action.Also conductor not intimated me that will bus go through Pitapuram RTC complex and there will be delay for Luggage purpose