Andhra Pradesh State Road Transport Corporation [Apsrtc] — Request for Refund due to Bus Breakdown on AC Bus Reservation from Nuzvid to Hyderabad

Address:	Pandit Nehru Bus Station, Vijayawada
Website:	www.apsrtconline.in/oprs-web/guest/home.do?h=1

Dear Forum Member,

I hope this email finds you well. My name is Manoj and I recently booked an AC bus for a long journey through the APSRTC service for my mother, with reservation reference number Ticket No:[protected]. I am writing to bring to your attention an issue I encountered during my journey.

Unfortunately, the AC bus I had reserved was not in a good condition from the start, which also started very late at the source station experienced a breakdown during the trip after an hour of journey at a place Tiruvuru. To address the situation, the transportation staff arranged for a normal bus as an alternative. While I appreciate the quick resolution, I must express my disappointment as the replacement did not meet the specifications of my original booking.

Given the inconvenience caused by the change in bus type, I kindly request a refund for the price difference between the AC bus and the provided normal bus. I understand that unforeseen circumstances can lead to such changes, but I believe it is fair to seek compensation for the discrepancy in service.
Also my mother had a very bad journey experience with back pain.

Initially there was a reply from APSRTC helpline, that they will forward to Nuzvid depo and further i have asked for update and i have no reply.

Details of the booking:

Booking Reference Number:[protected]
Date of Journey: 05/Nov/2023
Route: Nuzvid to BHEL Ramachandrapuram (Hyderabad)
Service Number: 95550
Seat No: 28
Fare paid: 775.
I have attached the original booking confirmation and a receipt for your reference.

I would appreciate it if you could review this matter promptly and provide guidance on the refund process. If there are any additional details needed from my end, please let me know.

Thank you for your attention to this matter, and I look forward to your prompt response.

Sincerely,
Manoj
[protected]