Andhra Pradesh State Road Transport Corporation [Apsrtc] — Rude behaviour of ticket collector

I am Pratyusha and I daily travel to my institute by bus. i have taken route pass from Sreenivasa Nagar to RTC complex. But unfortunately since I'm not feeling well my brother dropped me at Balaji Nagar ( which is one stop before my actual stop ) where my friend would be there for support. So, after getting into the bus. I had shown my pass to the bus ticket collector. She said you have to pay 10rs as your bus stop is Sreenivas Nagar. I gave her the money she asked for. But still she started yelling at me infront of others. I asked her not to shout and i said I have taken the ticket now there's no need to shout but still she continued to yell at me which is very humiliating. And also the ticket she charged is from Simhachalam ( but I haven't board into the bus from there). So, kindly look into it.