Andhra Pradesh State Road Transport Corporation [Apsrtc] — service bus not reached by right time, claiming compensation

Address:

GIRIDHARNIVAS APPT., 5TH LINE., SYAMLNAGAR.,,PATTABHIPURAM, Guntur, Andhra Pradesh, 522006

I have booked online two tickets from bangalore to guntur for the journey on 04 oct 2019. Ticket number is 94009314, service number - 94033, seat number 2 and 31. Name s k mohiddin and sirajuddin. Uid - 4767. Pickup point is iti gate, bangalore. The service bus required to reach at the pick up point at 07:05pm on 04 oct 2019. But the bus has not reached by right time and reached at 1:08am on 05 oct 2019.
We did not have any information about the service neither on line track is also not working. No telephone number of driver we have received thru sms. Even apsrtc counter employees at iti gate were not there after 11:00pm. No one knows where about of the service bus, whether it comes or it was cancelled, no information, no phone call from the driver or other one. The bus was delayed by 6 hours which was not acceptable. Upto 12:30 night we were there at pickup point and after our patience was over we picked up other service and completed our journey. Due to your above poor service we faced the following:-
1. Mentally stress.
2. Physically strain.
3. Financial loss.
4. We were unable to reach our destination by right time.
I paid 2500/- to book the above online tickets, which was loss for me moreover i was forced to select other modes to reach my destination. I got double financial loss due your poor and incapable service.
In view of the above you are requested to look into the matter and refund my reservation tickets amount to me.
I expect your reply within 10 days after that i constraint to go for comsumer court for getting right justice.