Andhra University — BA degree OD not received

Address:

Controller of Examinations,AU,Visakapatnam

I Kovvuri Satyasree the student of SVSS Arts and Science Degree College (742), Attili, West Godavari District.I passed BA degree in 1989, may with regd.no:1011 . I had applied for my OD through online on 23 july 2020 with reference ID:OUG[protected].and paid rupees of 5000 .BA section Superintendent told me that the Application is not received and asked me to send all required documents(10th, inter, degree provisionals and marklists and also online fee paid receipt) through register post.after a week i called them so many times but there is no response from BA section Superintendent.Please pursue above request .
PLEASE...send me the BA Degree OD certificate as early as possible.