Anna University — Anna University Transcript - Huge Delay in Processing

Hi Sir, Madam,
I have applied for the Transcript more than a month ago. but the status shown as Updl (Document Uploaded) for a long time. I have applied for postal delivery.
My visa window is only for 2 months. and the certificate generation takes this long. As we know Anna University is a Reputed Place that's why we have opted for Education here. even when I try to reach out no one in that section is answering the call. atleast need to know the tentative time line as it exceeded the normal waiting hours. I hope atleast customer care service can work better to resolve my issue in getting my certificates.
Let us know whether the Transcript section alone in TN is in Lock down to respond.