Anna University — consolidated marksheet and provisional certificate

Hi,

I passed out of rec, chennai in 2014. I have all my semester marksheets and degree certificate, but haven't received my consolidated marksheet and provisional certificate. I contacted my college for the same. And they redirected me to anna university, chennai main office. I have been there a few times but there is no proper help.
I live in gujarat and it's not easy to keep coming regularly. Is there a way to apply for it formally or request a post or something.
Kindly advise.