Anna University — Got passed in 2019. shows fail in 2021

Sir
im sibin vs
branch: Msc software engg
regulation :2007
batch: 2009-14
reg num : [protected]
college name: amrita college nagercoil

i got passed in my subjects during nov dec special examination 2019, but now my profile shows 4 arrears ( i only had 2 arrears during nov dec special exam which i have cleared xcs 231, xcs 122).while contacted to the college exam cell, they are asking me to show proof and the proof is marksheet and i did not recieve my marksheets regarding these subjects.
( im attaching the screenshot that i have as a proof )please please consider my case and do the needfull