Anna University — Have not received Transcript/Degree Certificate even after 40 days

I have applied for anna university transcript via online on December 19th
Application ID : 157972. As I was an Autonomous college student, Anna university has to provide only my attested degree certificate.
The online transcript website stated that it takes 15-20 working days, we are past those quoted dates and the status is still pending. As the dates for the admission process of my higher studies at the neck time, I request you to please look into my application and provide the document at the earliest.
Please do the needful ASAP.
Thank You
Niveditha Anand