[Resolved]  Anna University — No response for Transcript request

I have applied for transcript from Anna university Chennai 3 months back. Still the status of my application is in Custom stage however I have given all the required document including CSM. No body where there to attend the phone call even after hell lot of calls. And if somebody have attend the call once in a blue moon, they are saying "data needs to come from up" "data needs to come from up" "data needs to come from up"... I don't know from how much height the data is coming from and saying your transcript will be ready in a week. Now it is 7th week, I haven't received any response. It seems no one is taking much responsibility in doing their job over there rather than giving irrelevant answer if they pick up the phone. All the day I was trying to connect them round the clock, their phone will always be busy and if it rang, no one will pick and if accidently some one pick up the phone, then their response will be the same as which I mentioned earlier.
I have no idea whom should I talk to resolve this