Anna University — Not responding for WES

I have been trying to get a response from them for my ECA for WES and I'm tired registering again and again still they have not opened my account neither are they responding to my mail, I cant believe I graduated from a university where there is no proper order of things and I believe people are so negligence over there as use to be even when I was graduating. There are lots of students who are experiencing this situation, The Procedure that they have asked to follow is unclear with grammar mistakes, again a University, I cant believe my University, regret for graduating from there.
may be started by good intention, but currently run by careless or just self caring individuals.
I AM SORRY!!!