Anna University — Provisional certificate not issued from university even all exams cleared

Respected sir/mam,
My name is jerry r John studied in jayamatha engineering college nagercoil which affiliated by Anna university.i had two register number because i got yearback in 2013 in my 3rd semester in 2008regulation. After that i rejoined in next year in 2nd year 3rd semsester but regulation change to 2013 regulations.My reg num is[protected] and i had cleared all my exam on nov/dec special examination 2021. 2013regulation register number is[protected], I had cleared all subjects in both register numbers, From my college also send a request letter to anna university that i dont have any peding subjects to write so kindly provide provisional certificate but till now no response from university.the colleagues who wrote exam on same examination has received their provisional certificates.
Im attaching the result copy of both register number and copy of letter which is send by college to anna university.
Kindly please do the needfull.

My mail id - [protected]@gmail.com
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