Anna University — Transcripts not yet sent to WES canada

Hi Team,
I have completed my BE in ANNA UNIVERSITY In April 2015, I made a payment for all the documents required for WES verification in Anna university transcripts portal 75 days back.
Still the documents are not yet sent to WES Canada address.
Could you please check and let me know the status as it is impacting my further process.
I have tried to reach the number[protected] but no one is picking the call, could you please help me
Please find the details below
Registration number: [protected]
WES verification number:5102314
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