Antilog Vacations — I purchased a honeymoon package & they Fraud

Address:	Mohali, Punjab, 140603
Website:	www.antilogvacations.com

We were 4 adults (two couple), and we both are newly married, so we planned to have a tour. I am Nishit Siddhpura, practicing architect & engineer from Bhavnagar, state Gujarat.
We had purchased a honeymoon package from a travel company based in Chandigarh, named ANTILOG VACATIONS PVT. LTD. On 26th of April 2017. Our package value is 2, 18, 000/- Rupees, what we had paid on the 26th April 2017.
On the base of public rating, their advertisement, claims & talk with their representative I had trusted over & purchased a package form them for INDONASIA, BALI, honey moon package with all inclusion. Like air ticket, Local city tour at Bali, food accommodation & return airfares etc…as mentioned their Itinerary provided by them & attached here. The tour was planned for date 18th to 25th May 2017. And as per that we had done our shopping & other expenses because our tour was planned, but who knows, what wrong will be happening with them. We purchased this package form from this company by their executives Mr. Sumeet & Ms. Gunjan (head of Sumeet).

According to Itinerary, our flights & programs were as below
Ahmedabad to Chennai Chennai to Kuala Lumpur Kuala Lumpur to Bali
Our journey were starting form 18th midnight & were reaching Bali by 19th May 2017 Night. And then stay there & have different activity as mentioned in their itinerary attached so not writing here total description.
When we reached at Chennai airport at 1:45 AM on 19th May 2017, we were eagerly waiting & even not too our sleep till morning to catch our next flight for Kuala Lumpur. Because we all were so happy, exited & happy to thinking that our dream is going to be fulfill.
But in the early morning, when our flight for Kuala Lumpur flight had started to board, we all 4 stood up in que for getting board.
But when we reached to reception, flight operator company AIRASIA’S member had retained & not allowed us to board. We had a long discussion & argument on this, but we were failed to convince him, because they were right technically. After that we were let him words with our travel company’s executives about this situations. From whom we purchased this package, Mr. Sumeet Nayyar. They both have talked more than 2 time by 3 succeeding calls. After this all we were realize the tremendous mistake done by Sumeet Nayyar & ANTILOG Team.
According to Airasia’s staff (its regulation & law actually, that we don’t know because we are traveler, not agent who performing business since a long time) for just change over the flight at Kuala Lumpur (Malaysia), we required a valid visa or transit visa. And second potion if traveler don’t have valid visa, their Air ticket booking must be direct to their destination, means the ticket must be booked via route, not point to point. So we were not eligible for getting board. So they had denied. After that, we were remain seated at airport on instruction of our travel organizer company ANTILOG VACATIONS, because they had been claiming that, they are arranging optional flight immediately.
But that flight were never booked & we were just been seated, up to 10:00 PM, whilst our original flight were already flew. After 10:00 we all were forced by Airport authority & Airasia staff to leave the airport. Can you imagine what we all had suffered from? We were in honeymoon & vacation mood, imaging our happiness & lovely ideas, and suddenly we were kicked out by airport authority at Chennai, just because of mistake done by ANTILOG. We all were young & newly married, in unknown city, with no motive, no reason, and no activity. After plenty of calls we had done to Antilog, they had refuse to provide optional flight for Bali, and asked us to do whatever we want. Up to this call we made at 1:30 PM on 19th May, they were just lying with us, about making optional facility and much. We literally bagged to them for at least think about our wives & where we will go? Okay do one thing just arrange a return ticket to Ahmedabad for us, so at least our wandering like a vagrant might be stop & reach to home? But they had not ever, at last after wandering & waiting for their reply we booked ticket our self by our agent in Bhavnagar for Chennai to Ahmedabad.

So, at last our tour was totally ruinously failed, even after a huge amount of paying to a well-known agent company, our tour was terribly destroyed. And its affects our personal lives too. Because it’s directly touched to feelings & life. We both male feelings guilty against our foolishness & we were not able to arrange a well-planned honeymoon. We both had work hard to save this amount & it’s wasted totally.
Even after a month plus few days, Antilog is not ready to provide us our original package of tour & the return air fares from Chennai to Ahmedabad which is our legal & genuine right.
It’s purely, totally their fault, they should inform us in advance for visa, or booked direct flight rather than point to point flight. So it’s their responsibility to provide me the same tour package with all-inclusive like before, and also my return flight ticket amount.
We were never demanded before for any other expenses which we were made due to this tour. And that all expenses are in vain because our tour were terminated in between due to their mistake & lack of knowledge of regulation for visa.
Now, I am just requesting for justice only & want our package with compassion or full refund with compensation.
I requested them & they are just playing with my trust, generosity & straightforwardness. Every day I am making call to them, now they are not attending calls accept I called them from unknown number.
I am requesting you to help me to get my legal right & expose them in market that how travel company can fraud with them.
Details of Company
Antilog Vacations
#346-47 Tricity Plaza,
Zirakpur-140603
(Near Chandigarh)
Contact Number: +[protected]
Antilog is founded by Mohit Singla & Abhishek Jaiswal.