[Resolved] AO Smith — ao smith water filter service issue

Sunil Veer Raj Singh

from Noida, Uttar Pradesh

Address:

Delhi, Ghaziabad, Uttar Pradesh, 201014

Hi ao smith india team,

This is to bring in your notice that i am facing issue with ao smith water filterz8 model which i have purchased in april 2018.
Last month i’ve noticed few particles in purified water and registered the complain for the same. Customer care responded quickly and technician came within no time. I requested him to check the filter, he said there is no need to check filters as it will be automatically appear on indicator if required. Then he checked tds which is ok (As i use municipal supply water which already has normal tds). Then he left and query has been mentioned as resolved from customer care end.
Next month, just after 3 days of warranty expire ro/ scpa indicators got on. Again i called customer care, they told me that your warranty has expired 3 days ago and now i have to pay rs[protected]+1350+400) to change the filter.
My question is, if i have registered a complain and showed live proof that there were water particles coming in filtered water, why filter not got changed that time only
There are 3 free services ao smith provide, and there were no filter has been changed in whole 1 year. Now 3 days after warranty expire i am getting the indicators on and need to pay for the service issue which was supposed to resolve last month within warranty period. Why should i wait for indicators if i am showing the physical proof of particles in purified water.

Team ao smith - i have invested my hard earned money not in the water filter but on the name and trust this company carries.

I am requesting to review this case and expecting a genuine solution from the team ao smith.

Thanks & regards

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Jun 6, 2019

Complaint marked as Resolved

AO Smith customer support has been notified about the posted complaint.

Verified Support

Apr 25, 2019

AO Smith Customer Care's response Dear Customer, apology for the inconvenience caused, kindly share your case id or contact details or email at [protected]@aosmithindia.com we will try to resolve your issue at the earliest possible. Thanks

May 04, 2019

Updated by Sunil Veer Raj Singh Case id:11369732

Hi ao smith india team,

This is to bring in your notice that i am facing issue with ao smith water filterz8 model which i have purchased in april 2018.
Last month i’ve noticed few particles in purified water and registered the complain for the same. Customer care responded quickly and technician came within no time. I requested him to check the filter, he said there is no need to check filters as it will be automatically appear on indicator if required. Then he checked tds which is ok (As i use municipal supply water which already has normal tds). Then he left and query has been mentioned as resolved from customer care end.
Next month, just after 3 days of warranty expire ro/ scpa indicators got on. Again i called customer care, they told me that your warranty has expired 3 days ago and now i have to pay rs[protected]+1350+400) to change the filter.
My question is, if i have registered a complain and showed live proof that there were water particles coming in filtered water, why filter not got changed that time only
There are 3 free services ao smith provide, and there were no filter has been changed in whole 1 year. Now 3 days after warranty expire i am getting the indicators on and need to pay for the service issue which was supposed to resolve last month within warranty period. Why should i wait for indicators if i am showing the physical proof of particles in purified water.

Team ao smith - i have invested my hard earned money not in the water filter but on the name and trust this company carries.

I am requesting to review this case and expecting a genuine solution from the team ao smith.

Thanks & regards

Sunil kumar
Mob: +91-[protected]
Email id: [protected]@gmail.com
Indirapuram, Ghaziabad (UP)-201014
Case id : 11359732

Verified Support

May 06, 2019

AO Smith Customer Care's response Dear Customer,

As mentioned by yourself that last month when you had raiaed a complaint, the technician visited and resolved the issue. Also, as correctly mentioned by the technician that filters are not required to be changed for the above mentioned problem.

Filters are changed when the filter life is over and the custom gets an indication. The filter life depends upon factors like usage, inlet water condition etc.

As explained to you yesterday by our team, that the filters needs to be changed now (not last month as the issue in the last month was different) as the life of filter is over. In the current scenario you can either go for an annual maintenance contract or buy individual filters. You can contact back our team for any assistance.

Regards
A. O. Smith - Service