[Resolved]  AO Smith — bogus products installed by ao smith engineer

Address:

Akshay Nagar, 560068

I have raised complaint for some issue with water purifier. Your engineer (Susnil reddy) visited and he informed filter (Pfa pic) and some other 2 filter inside the panel need to changed. I allowed him to do.
When he was removing old filter and i compared with recent one, i saw difference in company and latter on when i googled about old product it looks like product is not from ao smith. Which mean your engineer has installed bogus or duplicate products.
For more information, you can check with sunil reddy because i asked him for justification but he said he cannot help and this issue can be addressed by other team ([protected]@aosmithindia.com).

I have attached the pictures of both the filter and you can see icloud is not comes from ao smith and that was installed by your engineer (Sherpa) don't remember his name correctly but he visited my flat 2 times and last visit was in september 2017.

How can you or your engineer installed duplicate product when i called authorized service center and i paid for original product. It is completely cheating and what the use of calling authorize service.

Its been almost more than a 10 day, i have complained over the email but i am keep on getting same response that regional team is working. Not sure are they really working???
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Dear customer,

Greetings from ao smith india!

We regret for the inconvenience caused. We are currently looking into it. Our regional team will revert to you soon.

Thanks & regards

Ao smith india water products pvt. Ltd.
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This is causing unnecessary stress and i have come to doubt the competency of ao smith as a water purifier company.