[Resolved] AO Smith — call request no: 10784158

Sikaria007

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700027

I had registered a request no: 10784158 on 07/12/18.
No engineer had contacted me since than.
I had numerous times escalated the matter to the customer care. Finally an engineer was allocated. But when contacted to the engineer, he said that he has lot of pending requests to attend & cannot attend my request before 4-5 days.
This is absolutely ridiculous.

A. O. Smith makes promises with services is very pathetic.
Pl check & take action.

Was this information helpful?

No (0)

Yes (0)

Jan 10, 2019

Complaint marked as Resolved

AO Smith customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2018

AO Smith Customer Care's response Dear Customer,
Apology for the inconvenience caused, we are sure your concern has been addressed and closed. please write back your feedback to us if you are not happy with service at [protected]@aosmithindia.com

Thanks

Dec 09, 2018

Updated by Sikaria007 Yes my complaint has been addressed today- 09/12/18. Thanks for prompt action.