Odessa, Tx
12/27/22
Good evening,
I am writing to you in frustration with your customer service. I purchased a brand-new water heater from Lowes Home Improvement yesterday 12/26/22. We installed it and did not work. I returned to Lowes to return it but was instructed to contact your customer service. Your customer service informed me that I needed to check the elements on the water heater and that I needed to get a tech to check to see if I had power. I paid an electrician $50 to check if I had power in which I did. I went back to Lowes and the manager told me to call customer service again, which this time I put them on speaker so they could hear. The manager and I were extremely shocked of the treatment we received from your customer service rep named Andrea. She informed me again that I needed to purchase a multimeter to check the elements. I told her that I did not know how to use it. She stated that I needed to learn and that was the only way they were going to help me. I'm now having to check the water heater elements on a brand-new water heater which I am scared to do because I am not an electrician. I extremely frustrated. I purchased a brand-new water heater that I now have to check on my own and now out $650 and still no hot water. I have been without hot water for over 48 hours with 4 small children in the home with cold temperatures. This has been the worse treatment I have ever received. It should not be this hard to replace an item. I just ask for help and that my water heater get replaced or have my money returned. Thank you. Was this information helpful? | 
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