[Resolved]  AO Smith — Design Defect

Address:

3-654, VENNELAPALEM VILL BO, PARAWADA SO, ANAKAPALLE DISTRICT

Sir/Madam,

I purchased AO SMITH Z8 water purifier on 21 Apr 2021. It stopped working from 17 Jun 2022. I raised a complaint with customer service team of AO SMITH with complaint number 16273504 on 17 Jun 22. Service technician visited our home on 28th Jun 22 which is delayed by 12 days. Your company saying service will be given in 72 hours. Technician found 4 Rats in his inspection inside the purifier. These rats damaged the hot water tank, pipes and power adapter etc.. completely. Technician said this would cost us around 4000/- to make the purifier operational.

I have used multiple brands of water purifiers since 15 years and never this kind of problem occured. I couldn't understand why such provision of empty space is provided in the purifier that can lead to this kind of issues. Never seen such a fault in the design of the product. This is very unexpected that rats can go into the purifier and damage parts. If rats can go inside then the flies, insects also can go inside causing unhygienic and infectious conditions.

Despite all these, the behaviour of Technician was very rude. Attended the complaint by 12 days and he left home without intimation and closed my compliant mentioning that I denied to pay the cost of repair. This is really disgusting that technician from company like AO SMITH behaving in such a manner.

Even the customer care of AO SMITH denied forwarding the complaint to higher authorities saying that they were not having any source to forward it to above officials. They asked me to write a mail to AO SMITH and said this can only provide solution to my issue.

Sir, I kindly appeal you to please take a note of my compliant. I bought the product based on trust for the brand AO SMITH. But I didn't expect this kind of irregularities in the operation of purifier. Please consider the fault in the product and replace my product with a new one. It was really horrible bearing such huge amount from pocket each time. If not please refund me the amount for my purifier. I have recommended this product to many of my friends and wrote best reviews on many sites in the past. But yet I havent mentioned this problem anywhere else keeping in view the reputation of brand AO SMITH.

I request you to take necessary action on my complaint.

Photographs of taken in the presence of technician attached here for your reference and necessary action at the earliest.

With Regards
ASOK KUMAR MARISETTI
[protected].