AO Smith — Inefficient customer service

I have ordered a water purifier worth Rs20000 which got damaged in just 2 days. It's being more than 2 weeks still the purifier is not repaired. Each time when am calling the customer care they are just telling us to call 10 different people and every time they are saying they will take action in half n hour which never get end. They have such inefficient technician as well as such a disaster management people who don't know what is happening. Someone is saying that all the spare part which got damaged is available just they need to come and fix it and some people are saying those spare part is not at all available. It is such a wrong decision to buy such a product. I highly recommend not to purchase any of Ao Smith product. They have such a bad management team as well as inefficient technicians.