AO Smith — installation is not done and customer care is providing false information.

I purchased ao smith x7+ water purifier on 23 may 2020 and my request number is 12858798

The product says the following

1 hour response
1 day service
1 time fix

The dealer (Pirgal electronics kuktpally, hyderabad) said due to lock-down installation will be done at max within 48 hours.

I called customer care on 25th, they said it will take another 48 hours as they have huge number of requests pending.

Again i called customer care on 27th, surprisingly they said it will take another 72 hours.

48 hours to 96 hours and from 96 hours to 168 hours and time keep on increasing exponentially.

The don't even unable to tell the approximate time, just throwing some random numbers to customer without having earlier details of the ticket.

When i say the only option available with me is to return the product they seems to be ok with that too.