AO Smith — new year scratch card gift redemption offer on water purifier

This is rohit with contact number [protected].
I have purchased ao smith z8 water purifier on 1st feb 2020 and won microwave oven as new year scratch card gift redemption offer.
I have uploaded all the documents like coupon no and invoice bill copy of the purchase on same date 1st feb 2020 and received acknowledgment number as 60883. My coupon no is 4788.
It was promised that i will receive the gift within 45 days. Till now i haven't received my gift yet.
Could you please look into this and provide an update.
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