AO Smith — no feedback from service engineer or customer care even after regular follow ups since one week

Address:

AO Smith, Registered Office Address: Plot No. 300, KIADB Industrial Area, Phase -II, Harohalli, Kanakapura, Ramanagara District, 562112, Karnataka

I logged a service request with ap smith online customer care on 13th may and reference id[protected], service engineer was assigned on the same day and service technician visited my house on on 14th may

After diagnosing my water purifier informed me that ro water and other component needs to replacement which i agreed

All the above costed me approximately[protected]Filter) + 250 (Component)+400 (Service charge)

He replaced ro water filter+ one more component which controls the water outlet flow showed me the tds value which was around 140 and confirmed that it will further reduce in due course,

My worst nightmare started after 2hrs once the water tank started filling up it started leaking from the top and also water taste gone and when tested its tds went up to more than 500, immediately i tried to reach the service technician multiple times on the contact number shared in sms but no response

On may 14th i raised this issue to ao smith customer care over email and toll free number since then every time i get a response saying"we have escalated this issue and our service team will get back to as soon as possible" or our service team will get back to you on priority"

After 3 days struggling of calling them and mailing them every day they logged another request reference number: 12835160 and service technician has been assigned on 17th may and till date no technician either called me nor attended my request and when i call the ao smith customer care standard response that you get is"our service team would get back to you on priority"

I have been struggling to get this issue resolved till now even after spending inr 3000 i have been calling and mailing ao smith since a week