AO Smith — non delivery of servicing during covid-19 lockdown

Address:

HQ MC IAF, Vayu Sena Nagar, Nagpur-440007

Sir/ma'am, i am a serving air force officer and had purchased the above ro purifier z8 in the year 2018 while posted to delhi. I had been availing amc every year since then... Presently i am posted at nagpur and availing the serving by dialling the ao smith service provided number of nagpur i. E. [protected] for registering my complaints and getting rectified as per the desired results. My z8 started giving problems since mid mar 2020 and since then i have been approaching the nagpur customer service number since then i. E. Within amc period, but none of the personnel of your company attended my complaints due to covid-19. On 06 jun 2020 when my z8 completely stopped functioning i had to resort to complaining online, wherein due to unusual attitudinal issues of personnel at nagpur and not attending my complaints within amc period, i am now being charged the full amount. The repeated calls to customer service number of nagpur is not being considered for waiving off the amount being charged, which otherwise was not attended by your company personnel in time. Request assistance from your side to sort out this petty issue of such a reputed company. I have already paid the amount in full.

Expecting an early settlement of the issue please.