AO Smith — O Smith Z2 pro- Pathetic Service & Unprofessional Staff

Address: Plot No. 300, Phase - 2, KIADB Industrial Area, Harohalli, Taluka Kanakpura, Karnataka - 562112

Website: www.aosmithindia.com

Hello,

This is to inform you that I purchased the AO Smith RO Z2 pro filter 2-3 months back only and now facing issue with TDS not going beyond 24 mg/L, i have marked an complaint where Mr. Ramsukh Mishra came to my house and mentioned you can go low membrane or TDS controller and which will be on chargeable basis. I clearly said i will not pay anything and how TDS came down in 2-3 months only. His words were " YOU CAN TALK TO MY MANAGER MR. RAMAN WHERE HE CAN TAKE THE APPROVAL AND IT CAN BE DONE WITHOUT MONEY. I tried calling on the number of Mr. Raman ([protected] & [protected]) where no one takes the call.

Kindly understand the Regulatory Standards for TDS in India:

World Health Organization (WHO) Guidelines :The WHO recommends that drinking water have a TDS level between 300 and 600 mg/L for good taste, with a maximum limit of 1000 mg/L. Water with TDS levels above 1000 mg/L may be considered unpalatable.

Water with TDS level less than 100 has the high dissolvent capacity, which even dissolves a small quantity of plastic, in which it is kept. The dissolved plastic in water can cause cancer and can also reduce immunity.

I clearly Mentioned that I will not pay the single penny now, I need my TDS not less than 100 mg/L. Later Mr. Mishra said “ Ab JO MERE MANAGER NE BOLA TO I WON'T CHANGE ANYTHING this was his tone. SUCH an IRRESPONSIBLE TEAM OF AO Smith.

I need my TDS level to be more than 100 mg/L else to refund my money.

I really want to understand is “ALL SOPS ARE BEEN MADE AGAINST THE CUSTOMERS ONLY”

Surprisingly I fail to understand the SOPs of AO Smith, being such a reputed brand causing so much stress to the PRIVILEGED customers. It's been 3 days where the team is not even responding properly.

This kind of CUSTOMER SERVICE can only ruin a company image nothing else. This is strange how come you guys hire such people. DON’T YOU HAVE SUCH PARAMETERS OR QUALITY CHECKS!!

I seriously do not understand why you are INTO A SERVICE SECTOR WHEN you don't have a customer centric approach.

This has been a big loss to money, mental peace which all lead to physical stress and big loss to my work too.

STRANGE to see how you GUYS react to your Privilege CUSTOMERs, seriously do not understand what you do to general CUSTOMERS!!!

No one even bothers to REPLY BACK. WHERE IS THE PROFESSIONALISM GONE??? It's been 5 days and no communication. What a beautiful customer care service of such a big and reputed brand.

I am yet to get a solution, and the product is sitting like a piece of metal in my house. Numerous complaints were raised but no one paid any attention to this

As a consumer, do you expect me to spend 20k to buy a product and chase every second month to fix the product. It is my fundamental right to get the right product and be given hassle free service. But since the time I got this installed it has just become a pain. I wonder what the purpose of the firm is. If you do not take care of your consumers, you shouldn't be selling products. My mother has been ordering water separately and due to my hectic travel, I wasn't there to help her find a solution. Again, it is not about the money but the intentions of your firm to make a customer run around after buying an expensive product. I want this to be escalated to the highest level possible. You guys talk about exceptional service and other jargon but that is limited to your mails and ads and when it comes to practicality it is just a joke. My mother is going through hardships because she is deprived of safe drinking water and the reason is your firm and its disinterest in giving good customer experience. I would need a replacement of this product or a complete refund of the money paid.

I WILL MAKE SURE TO BOYCOTT AO Smith WITH ALL MY NEAR AND DEAR ONES.