AO Smith Complaints & Reviews

There was problem in filtration of water since last two days and due to corona lockdown no service representative was visiting to our home, my wife asked me to do the necessary maintenance as I am also an engineer and worked for almost 10 years for water treatment companies and I have tried to do initial maintenance like cleaning of re-filter candle. My problem could not resolved after cleaning Prefilter candle then I have opened back cover...

11217104 this is in regard to the compliant raised in march. I am yet to get a solution and the product is sitting like a piece of metal in my house. Numerous complaints were raised but no one paid any attention to this. Would suggest go through the previous history. I brought this system in 2017 and with in an year i had to call the service guy for more than 6 times as the product was not functioning. The last time i called in nov/dec, i...

I own an AO Smith Puritee+ RO water purifier for few years and regularly had the annual maintenance contract (AMC) for service from the company, even though it used to cost about Rs.4500 to ensure the best quality water inn Delhi.
This time when I requested for AMC the company offered a new AMC scheme that cost Rs.6500 for one year, which changed the kit in the old machine with a "new" "improved" and "environment friendly" kit that...

I had bought 4 geysers from sringar electrical and when the installation technician came to fix it, he charged me inr 600 for parts which were missing from the sealed package.
I am shocked at the incident since this is a integrity issue.. How can spare parts be missing form a sealed pack. Something is seriously wrong at the internal control of ao smith. I have made innumerable calls but no response.
I want justice....

We have renewed our AMC for our AO smith water purifier on 11th March. We were told that our AMC expired in February and had to pay extra to renew and change the filter. We were asked to pay the amount directly to the service agent and they would send us the renewed AMC certificate.

After 1.5 months, we still havent received the AMC certificate despite paying the money. The technician keeps dodging by saying he'll send it tomorrow

I have raised the request for RO and SCPA lights are blinking. But there is no response from the ao smith team.

The AO Smith geyser installed at my home developed problem in july 2024. The complaint was lodged with AO Smith and subsequently within a week a technician was sent by their service provider RS Enterprises Zirakpur. The geyser was repaired and I paid 1200 for the repairs ( 800 for the element and 400 for service charges). However the geyser did not even work for a week . Again complaint was lodged and after much followup ( for two months) the technician from RS Enterprises visited in October and again charged 400 for service, explaining that now thermostat had stopped working.
The geyser did not still work and I lodged a complaint again. The technician from RS enterprises said element was not working. They kept making excuses of element not being in stock and in spite of repeated calls that it was winters and geyser was not working, RS enterprises took another two months to send the technician with the element on 1st January 2025. This still did not work and in spite of repeated calls, wattsapp messages and followup, nothing has been done. The geyser is still non functional with more than 70% winters over. I am totally frustrated. This is highly unprofessional and unethical. I have paid charges twice but still nothing has been done to make it operational. Kindly help asap to solve the problem.

Ao smith had taken warrenty extension but failed to resolve the complaint.

Service Requests 19915900 and 19981536 not attended to and closed by the Service Centre Dhriti Enterprises located at Lado Sarai, New Delhi.

Service Tecnician Anurag Kumar

Am writing to lodge a formal complaint against AO Smith India for gross negligence, deficient service, and breach of contractual obligations under the Annual Maintenance Contract (AMC) purchased for my water purifier. Despite my repeated attempts to resolve these issues directly with the company, the problems remain unresolved, leading to significant financial losses and adverse health impacts on my family, particularly my children.

Details of the Product and AMC:

Product: AO Smith X4 Plus
Date of Purchase: 8/27/2020
AMC Purchase Date: 9/5/2023
AMC Validity Period: 9/5/2023 to 9/4/2024
Summary of Grievances:

Non-Functionality of the Purifier:

My water purifier has been non-functional for a total of over four months during the past year. Despite having an active AMC, which guarantees timely maintenance and service, the purifier remained inoperative, forcing me to rely on bottled water for my family's daily needs.
Financial Loss:

Due to the non-functionality of the purifier, I had to purchase bottled water continuously for four months. This has resulted in an unexpected financial burden on my household, which was entirely avoidable had AO Smith fulfilled its service obligations under the AMC.
Health Issues:

The prolonged lack of access to purified water has led to serious health issues within my family, particularly affecting my children. They have suffered from recurring illnesses during this period, which I attribute directly to the lack of clean, purified water. This situation has caused significant stress and anxiety, further compounded by AO Smith's failure to address the service issues in a timely manner.
Service Appointment Failures:

On numerous occasions, I have scheduled service appointments through AO Smith's service app, selecting the available time slots as per the system. However, these appointments were either missed by the service personnel or delayed without any prior communication, leading to further inconvenience.
Unresolved Complaints Without Confirmation:

Multiple service complaints were closed by AO Smith without resolving the issue at hand. More alarmingly, these closures were done without obtaining the One-Time Password (OTP) from me, which is required as a confirmation that the service has been satisfactorily completed. This practice is not only unethical but also violates consumer rights, as it falsely indicates that the problem was resolved when, in fact, no service was provided.
Relief Sought:

Immediate Resolution of the Product Issue:

I request that the water purifier be serviced immediately and restored to full working condition without any further delays.
Monetary Compensation:

I seek compensation for the expenses incurred in purchasing bottled water over the four months, as well as for the AMC fee, which has not been honored. Additionally, I request compensation for the health impacts on my children, who have suffered due to the unavailability of clean water.
Assurance of Future Compliance:

I demand that AO Smith ensure strict adherence to the AMC terms, including timely service appointments and the proper use of OTPs for service confirmation.
Penalty for Deficient Service:

I request the Consumer Forum to impose a penalty on AO Smith India for their deficient service, failure to adhere to the AMC terms, and the unethical practice of closing complaints without resolution.
Documents Attached:

Copy of the AMC contract.
Medical records indicating the health issues faced by my children.
Copies of service appointment confirmations and complaint records.
Any relevant communication with AO Smith India.
Conclusion:

The conduct of AO Smith India has caused me considerable financial loss, inconvenience, and health-related stress. As a consumer, I believe that my rights have been severely violated. Therefore, I seek the Consumer Forum's intervention to obtain justice and fair compensation.

Thank you for your attention to this matter. I look forward to a favorable resolution.

I purchased water heater AO Smith about 8 years ago and today the water heater is having complaint of low output pressure. I called AO Smith after going through web pages as the service numbers given by them doesn't exists. Some body answered my call and said some service person will contact you. After one hour the service person called and asked for details which I have pics of the product label.
He called back and said that they are not responsible for service and customer have to contact Jaguar.
I sent mail to AO Smith asking them when the specs label says product made by AO Smith how can you deny this, he said bluntly they are not responsible for service. I called up Jaguar and they said this product is made by AO Smith and they are not responsible.
Logically if the product is made by AO Smith they must be held responsible for service. I am adding pics of the product for the viewers to see how the big companies fool customers and customer must be careful not to buy such products where service is at stake.

I Have taken AMC from one of the AO Smith Service named "Aqua Tech AO Smith RO Service" on[protected], Now My water filter is not working and raised request to AO Smith and refusing to service and they are saying the AMC i have taken is not applicable and the agency no more associated with AO Smith

Following forced advise for servicing my geyser model no EWJ 25 I by authorised service agency at Dehradun, the display unit and PCB of the geyser is not working presumably due to water seeping in during cleaning.

Authorised service centre does not have the PCB being an obsolete model. Though within warranty as bought it in mid. 2018 from authorised outlet in Rishikesh.

Kindly help in replacing the defective parts at my cost

I have EWJ 25 I geyser since 2018, bought from Jaquar dealership at Rishikesh.

The PCB and display units are not functioning due to mishandling by your service engineer of authorised service station at Dehradun. The authorised service centre at Dehradun does not have spares being an obsolete model.

please help. I am willing to pay required charges.

Hi Team,

AO Smith Instant Water heater is not providing hot water and raised complaint on Jan 17, 2024, its been just 2 weeks from
purchase date & we had used just only 2 times & product has "Manufacturing Defect"
Have escalated this ticket multiple times, trying to call number, but no answer

So please "replace geyser" as early as possible

I have AO Smith 03 litres instant water heater, which tripping after about 02 minutes of power On.

Team,

This is absolutely unacceptable response from AO Smith. Not at all expected this kind of service from you guys.

I'm having problem in my water purifier and raised complaint on Last Thursday day around 9 am.

Till now no response from your side and yesterday being Diwali, there were no stores buy water also.

Have escalated this ticket multiple times.

If you guys don't have bandwidth to serve the customers, why are selling products??

Worst ever service I had from any of the products.

I know this will take another 24 hrs to read this mail and action.

Unsatisfied customer,
Ramamoorthy R

Team, I am writing to you about pathetic service I have been receiving from last 4 days about my Water purifier, hoping that someone will read and take action quickly. My water purifier is not working from last 4 days for which I am reaching out to the service dealer in my area, Wakad - Pune. His ground team is really horrible and less experienced since 2 technicians could not resolve my problem. Everytime they replaced some part and said it is fixed but in few minutes the problem came back. These guys are really useless and don't care about support experience at all. I can provide more details if you can call me on +91-[protected].

I bought a new gyeser from Amazon, order Id[protected] on 13th October 2023. It was delivered on 21st October 2023. There wasn't any instructions on the listing regarding installation so I got it installed locally. It worked fine on the first day but started making loud noises from the second and with each passing day the noise is becoming stronger.
Today on 02/11/2023 I called AO smith customer care. First of all it was quite a hassle to connect but somehow I got to talk to their representative. When I told them about the issue with the new gyeser they said we do not provide service at your pincode so you can't claim your warranty.
They didn't mention any of this either in their listing on Amazon or their user manual or warranty card that they do not provide service on selective pincodes.
They sold a defective product to me and if any unfortunate incident happens who will take responsibility? I can't even claim my warranty. I spend rs. 7, 103 on this geyser. Please help.

Raised complaint for service and asked to pay Rs.400/- as Service charge which I agreed, 2 days later received call from technician saying I need to pay fuel expenses as well, where I declined which is of total Rs.800/- hence case was closed updating false comments customer not willing to pay service charge. Escalated to AO smith and asked to reopen as there are false inputs, but customer service team declined to reopen and if required they will open new once and no action taken. Days are going and no service, not even confirming to dispose the unit, if they confirm I can dispose and purchase different brand where we can have good service. No response even after escalated via mail. Escalated to area manager as well, he is also supporting the Service Centre team, by deviating policy.