AO Smith Complaints & Reviews

It's been 8 months since we buyed water purifier
It doesn't getting purified not getting water so please check my water purifier
Service man have checked it but no results
So kindly check the problem of my water purifier...

Hello,

Ticket no: 17632656

I have raised a complaint in May and is still in pending and I have been following up with the request regularly even then no solution, If i wait for 1 more month from now the warranty period will also be closed. I really don't understand why it is taking to replace a product?

Really disappointed with the service from a brand like AO Smith.

It's been almost...

Dear Sir I raised a complain about my water ro .one technician visited and told us that membrane has been blocked.and he said amount would be 3200.so we decided to do afterward but he asked for visit charge we paid him 400.but today I got a bill from ao smith and in bill it is mention that we received 0 zero rs from us.case no 17759239.pls look into this issue....

I am naveen sharma my registered no [protected] my product is not working properly i am contacting ao smith customer care 2 times agent is come my home but not solving my product problem....

We have bought AO Smith Z9 water purifier(Serial No- B[protected] on 12/7/2021 and within a month we started seeing water leakage problem. We requested the company to exchange with a new product as we were with in warranty. But we were given temporary solution initially but this occured very frequently causing lot of trouble and inconvenience. Some time later an engnieer who came to check the issue reported us that there is a known issue...

We have bought AO Smith Z9 water purifier(Serial No- B[protected] on 12/7/2021 and within a month we started seeing water leakage problem. We requested the company to exchange with a new product as we were with in warranty. But we were given temporary solution initially but this occured very frequently causing lot of trouble and inconvenience. Some time later an engnieer who came to check the issue reported us that there is a known issue...

Hi Everyone,

We have bought this product ( water purifier hot and normal model ) in the name of Ragu prasad, Bangalore. After 6 months we requested for service but even after contact customer care for a month no use. Customer support team, have not at all arranged the service.

I never expect, AO smith service will be this much Worst....

As per the attached file, the filters were replaced by ao smith when I called customer service. Since then some water is leaking and I tried to call everyone and no one came. Numbers mentioned in the bill or customer service. Customer service said that there is no complain registered with them and now I have to pay service charge again. No one is helping now...

I paid 5800 on 6th march to change the filters and rest, since then some water is leaking continuously however when tried to contact the ao Smith, no one is reaching to fix the problem. It is now more than 1 month and AO smith said that they will charge for service charge. I mean are they making fun of the consumerz ??...

Refund policy and process is illegitimate; rude customer service representatives; supervisors are totally untrustworthy; forfeited a lot of extra money dealing with this company; below 0 rating of my overall experience...

I have invested like 5000 RS for a minor issue. They have changed every part and every time a new issue arises in their product. Service person do not understand the problem and only change parts, take money leading to another problem. It's like one month following up with them and now I am buying water. Never buy anything from AO Smith...

My filters SCPA warning came within 1 Month and 8 days of last SCPA /RO service .
The Service Person did not serviced the Machine in a manner that all required filter, should have been changed.

When I purchased AMC I came to know that all filters will be changed during AMC period but when issue arised only 1 filter was changed.

This seems like a planned approach to harass customers and force them to buy...

Hi Team
I am very unhappy with the way AO Smith technicians are fooling customers, They are either resting the filter using some trick to remove the light of SCPA warning so that it comes back not within a month but just after that like mine came after 1 month 8 days after service.

My Last service log can be checked Ticket #17322133 which mentions SCPA filter change. I am almost confident that the filter changed last...

I had order an AO Smith water purifier worth Rs 20000 which got damaged in just 2 days. Still the issue is not resolved though it is being more than 2 weeks. Each time am calling the customer care they are asking me to call 10 different person. They have such inefficient technician as well as such a disaster management people. They don't know what is happening. Some people saying the spare part that got damaged is available just it need to...

I have ordered a water purifier worth Rs20000 which got damaged in just 2 days. It's being more than 2 weeks still the purifier is not repaired. Each time when am calling the customer care they are just telling us to call 10 different people and every time they are saying they will take action in half n hour which never get end. They have such inefficient technician as well as such a disaster management people who don't know what is happening....

I would like to say that 15 to 20 days ago I had complained about geysers to your customer care service( [protected] Jitendra Kumar Ref[protected] but no one came for mechanic service and no satisfactory response was received from your company. so please pay attention to my complaint and send a Mechanic from this address (Off. No-203, Second Floor, Bal Ganesh Tower, Adjoining Railway Station, Dada Patil Wadi Road Thane (West), Mumbai, Maharashtra...

On 30 dec 2022 we raised request for candle change and a person came from ao smith jammu service centre and changed the candles and after some time the water starts leaking and we call that person and were told that it happens sometimes leaking will stop with in 24 hrs and it never did and the person didn’t picked the call after that and due to weeding in our house we were all busy and on 1 feb or 2 feb we raised another request and a person...

The green and red lights are not working and water is not heating up...

The complaint no 17113216 has not yet resolved or not even attended by any technician from A.O Smith. Please act immediately on this issue and get it resolved.

Contact person:
B.Veeraswamy
[protected]
[protected]
101, Malempati towers, Beside Tiny Tots school,
Prakash Nagar, Narasaraopet, Palnadu Dist,
AndhraPradesh-522601...

Dear sir
We recently purchased AO smith water geyser 4 star category 15 lit capacity from Amazon now the product has stopped performing after 2 months o[censored]se and its not heating as per the claimed standards. We asked the company for service which they denied, asked for replacement denied by Ao smith and they want us to ask for replacement from Amazon. In this chilly weather with a small child We are somehow managing things and its...