AO Smith — product not working

Address:

600064

Hello sir/madam,

I have purchased aosmith water heater and water purifier through your dealer/retailer
M/s raj hardwares, chromepet, chennai-600044. On 9 feb 2019,

Sales person canvasing me by saying many features and details, installation guy did his as usual job. But nothing happened in your product.

It pushed me on worst condition.

1. Heater : hse-sas : after 1 hour water getting normal, no heat maintaining
2. Purifier : a. O. Smith x4 : still am using my tap water, there is no difference in purify and taste. Am worried that its a purifier or water storage tank. It seems local can water is better than this ao smith x4

For your reference:
Free installation request has been registered with with ref. Number 11103282
Free installation request has been registered with with ref. Number 11103307

I request you to take immediate action on this case.