[Resolved] AO Smith — replacement of the defective geyser purchased barely a month back

M.S.N.Rao

from Bengaluru, Karnataka

Address:

9686539923

Service request number:10332519,
Earlier request number: 10292803 which has been cancelled stating that the product was returned to the dealer. The product still with me and nothing has been done till now (1612 hrs 17/08/2018).
One mr. Arun kumar was assigned the request 10332519. He called yesterday and assured to get back to me by evening. However, i received an sms stating that the request is on hold till 09:00am due to customer requested reappointment. I didn’t ask for any reappointment. Why it is has been kept on hold? No one contacted me till now. Please escalate the issue and get it solved.
M s n rao

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Oct 5, 2018

Complaint marked as Resolved

AO Smith customer support has been notified about the posted complaint.

Verified Support

Sep 04, 2018

AO Smith Customer Care's response On same post, please add: Dear Customer, hope you are satisfied with solution provided, if not please write us at our grievance cell at [protected]@aosmithindia.com