[Resolved]  AO Smith — ro water purifier

Address:

77, NTI layout vidyaranyapura,, 560097

Complaint: alarms and low pressure water output in z2 under cabinet ro unit (In vidyaranyapura bangalore north)
Action: came in about 2hrs and replaced primary and ro filters, along with service ratings assuring that once tank gets filled the pressure will improve. He took service charges 2350 and carried old filters.
Feedback:
The unit started displaying green lights but water was trickling entire day with intermittent stop start. By eve, it was almost nil n dead.
But entire day water was going through drain.
We had guests at home on weekend and with lots of embarrassment, had to collect water from our neighborhood n serve.

Issues:
1. Poor analysis
2. Poor demonstration process for results
3. Negligence for details
4. Lack of seriousness and urgency for rectification of a high priority utility like drinking water
5. Unethical practice of carrying back old filters
6. High cost of service for poor quality