[Resolved]  AO Smith — service not done properly

Address:

560073

I Shyamala call Rathna Enterprises, Vidyaranyapuru service reps of AO Smith, since AO Smith Toll free numbers are working.

Complaint is : slightly leaking water from inside the water filter.

Three days from the date of complaint a person came, opened the filter and we believe he broke the pipe connected to the motor, and said the pipe is broken. we need to replace the motor by spending more than RS. 3000/-. He went for the saying we need to replace the motor and he does not have the same with. He kept open the filter and went. came next day on our request he closed the filter and went.

Why is it necessary to replace the complete more if a small joint of a pipe (see attached photo) is broken if the pipe is replaceable.

AO Smith Water Purifier company is cheating customers, if the replacement of motor is must and they can not fix a small connecting pipe to the motor.
The connector pipe may cost Rs. 5 and need to pay more than Rs, 3000/- for replacing motor.