[Resolved] AO Smith — service not provided!

M_MR

from Chennai, Tamil Nadu

Address:

Jinkethimmanahahalli, 560036

Hi,

Could you help us understand why these 2 requests are cancelled?

11874663
11852804

We had service done last 2 times (2018) without any issues in the same address! And now we are facing huge challenge getting service engineer attending the service request and closed without any proper reason. Above all why i would need to followup for more than 5-6 days!! To know status. Though we are happy with product, its the service / engineers spoiling the reputation.

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Sep 22, 2019

Complaint marked as Resolved

The engineer have attended the request . Thank you .

AO Smith customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2019

AO Smith Customer Care's response Dear Customer, Apologies for the inconvenience caused. Hope your issue is resolved. Please mail us to [protected]@aosmithindia.com for any grievance. Thanks

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