| Address: | Site no. 49, 2nd floor, Sapthagiri layout, Channasandra, 560067 |
To hell with your customer service and commitment. What happened to my sr? I have never requested a reappointment. Why am i being informed as "customer requested reappointment" on the text sms received? Below is a gist.
First - your technician ranjith m calls me (On 25th apr) and says that the request has been incorrectly assigned to him and will be reassigned to the correct technician. On the same day (Evening) i received an sms saying that the sr is on hold due to customer requested reappointment (Which is absolutely false). Where did things go wrong here? Nobody since then called me and all of a sudden i received the same message on saturday evening (27th apr). How can the reappointments happen without my concern?
Second - your technician named maruti called me on a sunday (28th apr) to check if i'm available. I didn't dream of this call earlier and was out of the station. I also did inform him that i will be available for his visit on tuesday (30th april) for which he agreed. I had no single person visiting to check the product on 30th april, which showed the intensity of commitment that your technician had.
Third - understanding the third class commitment levels of your technicians, i had to call your customer service again and guess what happened?? To my surprise, there was already a cancellation request in place (Which i've never requested) as per the executive (Lavanya) who spoke to me. Can you help me understand where did you get all the pieces of information on the rescheduling and cancellations? She also conveyed that someone will get in touch with me which still is yet to happen after 24 hours of my call.
What do i need - want a committed technician to visit, check the product and do the needful. I do not want any visits from your technicians (With low standards of courteousness) to whom this request was already assigned. It is a week's time now without using your product due to a lack of commitment. Looking forward to your quick response.
Regards,
Pradeep kumar r
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