AO Smith — unethical service

Address:

400072

I am very unhappy with your product..., please see my points below..

The ao smith filters change indication of ro and scpa change comes 4 times or more a year. My ao smith model number is x7 and serial no is b[protected].

I have taken a acmc service contract on 8th march 2018 to 8th march 2019 from shivoma international (Ao smith authorised dealers)

But when the ro and scpa indication comes, all my ro filters are not changed. Only one ro filter is replaced and the scpa candle is washed and the machine is reset, so that the light indication goes away.

Why are all my ro candles and scpa candles not replaced on indication.

This means your company is using the reset button to fool customers and you are manipulating the machine as per availability of spare parts and to do cost cutting. I'm being cheatef

Also, the new ro filters and scpa filters and spare parts are not given to customer in sealed condition. When asked why is the seal broken or cover of filters not sealed, no satisfactory reply is given. How do we know it's a new filter??

In spite of escalation to your manager dinesh of mumbai area, there is no call back and customer satisfaction.

If a new filter is supplied, it has to be in sealed state.

Waiting for your reply and help in quick time as my amc is getting expired very soon