[Resolved]  AO Smith — water purifier - ao smith - complaint number# 11217104

Address:Hyderabad, Andhra Pradesh

11217104 this is in regard to the compliant raised in march. I am yet to get a solution and the product is sitting like a piece of metal in my house. Numerous complaints were raised but no one paid any attention to this. Would suggest go through the previous history. I brought this system in 2017 and with in an year i had to call the service guy for more than 6 times as the product was not functioning. The last time i called in nov/dec, i have demanded a replacement as it was having issues every month and my mum (Sr citizen) was unable to take the pain of calling and directing. The real reason to buy a purifier (Safe water and remove the hassle of buying bottles) was lost. The representative who knew that the system will be out of warranty, didn't inform me about the warranty and requested me to use it for one more month. Since the rep was courteous and was requesting, i have been considerate and agreed. But again the product started giving problems and when contacted i was said the warranty has expired and cant be done. As a consumer, do you expect me to spend 20k buy a product and chase every second month to fix the product. It is my fundamental right to get the right product and be given hassle free service. But since the time i got this installed it has just become a pain. I wonder the purpose the firm is being driven. If you do not take care of your consumers, you shouldn't be selling products. My mother has been ordering water separately and due to my hectic travel i wasn't there to help her find a solution. Again, it is not about the money but the intentions of your firm to make a customer run around after buying an expensive product. I want this to be escalated to the highest level possible. You guys talk about exceptional service and other jargons but that is limited to your mails and ads and when it comes to practicality it is just a joke. My mother is going through hard ships because she is deprived of safe drinking water and the reason is your firm and its disinterest in giving good customer experience. I would need a replacement of this product or a complete refund of the money paid.
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Dec 9, 2019
Complaint marked as Resolved 
AO Smith customer support has been notified about the posted complaint.
Verified Support
Nov 04, 2019
AO Smith Customer Care's response
Dear Customer, we are reviewing the complaint, it will be attended & resolved at the earliest. You can also email us for any grievance to [protected]@aosmithindia.com. Thanks
Verified Support
Nov 08, 2019
AO Smith Customer Care's response
Dear Customer, hope your request has been addressed, if not please share us registered complaint number or contact details to initiate the request, you can also write to us for any grievance at [protected]@aosmithindia.com. Thanks
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