AO Smith — Water purifier service was not attentive

On 4 may 2020, i had triggered the complaint and the number of service request is 12808743. I understand that support team did not start service due to the lockdown until 17 may. After may 17th, the government gave a relaxation of the business. So, again on 18th may, i escalated the issue with customer care team. I have briefed team repeatedly on 20th, 21st may 2020 and even today.