[Resolved] AO Smith — water purifier x8 / defective product

Vishal Temkar

from Bengaluru, Karnataka

Address:

560066

I have raised close to 45 email and call request to AO Smith customer care no one has responded to my request and all I get to hear is either call back or will get a call tomorrow or someone will be calling me. Am fed up of following up. This is not acceptable.

The team at AO Smith are so irresponsive. I have been informing about the defective product right after two months of purchase however no one seems to be bothered about this and have been replacing the internal parts and now it's so long that I don't have a water purifier at home because of the issue not being handled on time by AO Smith team.

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Aug 28, 2019

Complaint marked as Resolved

AO Smith customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2019

AO Smith Customer Care's response Dear Customer, As per our records, the case pending in reference of your registered contact number is "11628640
". The case was created on 13/7/2019 8:05 AM through our chatbot and the assigned service provider had responded back on 13/7/2019 10:34 AM. Our team has offered service in which any non-functional part, which is causing concern in the product would be replaced. The same was also informed to yourself over a call. Please let us know your convenient time in which we can assign a technician and provide service for your product. Thanks