[Resolved]  AO Smith — worst experience & poor service

Address:

Whitefield, 560066

Worst experience ever with AO smith RO purifier, raised AO Smith Water purifier complaint # 11521599 few days ago regarding it's non-functioning and customer care executive informed that will be receiving a call with in an hour and will schedule an appointment accordingly. I received an SMS after an hour that your service request is on Hold because customer requested reappointment. I never got a call from service executive and never ask for any re-appointment. Spoke to Customer Care, they mentioned it is automated SMS. Whether it is automated SMS or Manual, why it is on hold and reappointed without speaking to me?
While escalating the issue the concerned departments Mr Rahish assured that service would be done on 14th June 2019 before 1:00PM without fail but no response at all as committed. Post 1 PM when I reached out again Mr Rohit (escalation department) assured that someone will call you and service would be done on 14th evening and shared Hemanth kumar cell #[protected]. Mr Hemanth disconnected my call saying he's in meeting, till now no one has turned up and I do not understand what kind of customer service is it if you are not available to take calls and resolve the issue. Reached out to Regional Manager and Bangalore Head Mr Poornesh #[protected] who keep saying will call you back but no resolution, it has been 5 days no one has visited for service, Mr Subraminya HM #[protected] & Mr. Dilip Kumar # [protected] never responded.

This is not the first time incidence but the repeated once. The tracking of all my complaints can be retrieved if you have a proper system in place. I was a customer of a well renowed RO organization previously and never had any such issue and now regretting to swtich over to AO smith services which is pathetic in terms of servicing the client issues and the product itself has no value for money.

The customer care executive were following me rigorously when the AMC was due and send immediately to collect the money from me however when its time to service the product they are showing their real face. AO smith is only focused to sell the product and collect the money and just delivering a dump product without any proper after sales service.